Client Services Project Support Coordinator

SGS; Dayton (NJ); On-site; USD 38,000 - 52,000; Full time

Job summary

SGS in Dayton, NJ is seeking a Project Manager Assistant to join the Client Services Team. This role provides liaison support between clients and the laboratory, handling orders, change requests, and coverage for project managers.

You will review laboratory information management system entries, assist with subcontracting, support with billing inquiries, and help ensure timely delivery of analytical reports. Strong communication and detail orientation are essential.

Qualifications

• Associates' degree or equivalent industry experience AND 0-1 years of experience in sciences or customer service.
• Bachelor’s degree in Environmental Science, Biology, Chemistry, or related field with 1–2 years of relevant experience.
• Exceptional communication skills (Required).
• Advanced English language skills (Required).
• Advanced mathematical and reasoning skills (Required).
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) (Required).

Responsibilities

• Processes sample orders for all matrices and coordinates delivery/pickup of supplies and samples.
• Executes change orders to modify or add to specifications on the chain of custody.
• Reviews login information in LIMS and requests corrections as needed.
• Informs clients of sample receipt anomalies and provides technical support.
• Assists in processing subcontract requests to labs for testing not offered in-house.
• Manages subcontracting data to ensure timely delivery of analytical reports.
• Takes overflow phone calls and assists clients with requests related to sampling, reporting, billing.
• Makes or returns specific calls as directed by project managers for ongoing projects.
• Provides back-up coverage for project managers via email and phone.
• Checks on TAT and on-time report delivery for team; assists login department in coverage.
• Performs other duties as needed.

Skills

Exceptional communication

Advanced English

Advanced math & reasoning

Attention to detail

Critical thinking

MS Office proficiency

Education

Associates or equivalent

Bachelor’s in Environmental Science/ Biology/ Chemistry or related field

Job description

SGS in Dayton, NJ is seeking a Project Manager Assistant to join the Client Services Team. This role provides liaison support between clients and the laboratory, handling orders, change requests, and coverage for project managers.

You will review laboratory information management system entries, assist with subcontracting, support with billing inquiries, and help ensure timely delivery of analytical reports. Strong communication and detail orientation are essential.