Project Manager 1 - Digital Support Content Project Manager

WCL Group; Plano (TX); On-site; USD 90,000 - 100,000; Full time

Job summary

WCL Group is seeking a Project Manager I – Digital Support Content in Plano, TX to lead end-to-end content projects across articles, guides, and videos for major product launches and campaigns. You will coordinate writers, designers, QA, and SEO, maintain schedules in Jira/Confluence, and report progress to leadership.

The role emphasizes hybrid Agile/Scrum practices, content optimization, and expanding AI/chatbot content with data-driven insights.

Qualifications

• 3–5 years of dedicated project management experience in digital content or web production.
• Proficient with Jira, Confluence, and the Microsoft Office Suite.
• Experience applying Agile, Scrum, Waterfall, or hybrid PM approaches to creative and technical workflows.
• Strong written and verbal communication with leadership-facing reporting.
• On-site work at the Plano, TX facility.

Responsibilities

• Own end-to-end project lifecycles for product launches and content updates.
• Manage content workflows across hundreds of articles, guides, videos, and tools.
• Collaborate with writers, designers, QA, SEO teams; report progress to leadership.
• Use Jira/Confluence to maintain schedules, dependencies, and risk plans.
• Support AI/chatbot content validation and analytics-driven optimizations.

Skills

Project management

End-to-end ownership

Cross-functional collaboration

Stakeholder communication

Agile/Scrum experience

Written communication

Tools

Jira

Confluence

Adobe Photoshop

Adobe Experience Manager (AEM)

Google Analytics

Microsoft Office Suite

Job description

CLIENT HIGHLIGHTThe client you will be working for is a Top 20 Fortune Global 500 Consumer Electronics and Technology Company. This opportunity will give you experience in the technology sector in the United States with a company that is a globally recognized leader in smartphones, televisions, home appliances, and semiconductor innovation — and one of the most well-known brands in the world.LOCATIONPlano, Texas, 75023COMPENSATION$44.25 per hourSCHEDULEMonday-Friday, 40 hoursOnsiteCONTRACT TERM12 months contract with high likelihood of extension or conversion to full-time employeePOSITION OVERVIEW – Project Manager 1 - Digital Support Content Project ManagerThis role leads projects that keep a large library of customer-facing support content accurate and easy to use, including support articles, troubleshooting guides, videos, and interactive tools. You'll manage projects from the first idea through launch and follow-up, for major product launches, seasonal campaigns, and ongoing content updates. You'll keep schedules and risks on track in Jira and Confluence, work with writers, designers, QA, and SEO teams, and report progress to leadership. You'll also help bring AI and chatbot content into the mix and use analytics to see what's working.RESPONSIBILITIESEnd-to-End Project Ownership & Execution• Lead concurrent workstreams from ideation and requirements gathering through scoping, execution, QA, launch, and post-launch monitoring• Manage project lifecycles for major product launches, seasonal campaigns, and ongoing support content refreshes across key product categories• Maintain project schedules, dependencies, and risk mitigation plans using Jira and Confluence to ensure on-time deliveryDigital Support Content Strategy & Optimization• Oversee content workflows for hundreds of customer-facing digital support articles, troubleshooting guides, video assets, and interactive tools• Collaborate with content creators and designers using tools like Adobe Photoshop and Microsoft Office to ensure all assets meet brand standards• Drive publication and content maintenance within enterprise content management systems (such as Adobe Experience Manager / AEM)• Identify content gaps, inaccuracies, and customer experience friction points, working proactively with subject matter experts to implement rapid fixesCross-Functional Collaboration & Visibility• Bridge communication across technical support, QA engineers, content strategists, SEO specialists, and the content strategy manager• Provide transparent project visibility through structured status reporting, milestone tracking dashboards, and proactive issue escalation• Facilitate sprint planning, stand-ups, and retrospectives, adapting hybrid Agile/Scrum frameworks to fit content production speedInnovation & Emerging Initiatives• Drive support for AI/chatbot content validation, conversational flow enhancements, and natural language search optimization• Manage self-help and sustainability content initiatives, expanding customer empowerment through clear, accessible technical documentation• Leverage Google Analytics, SEO insights, and internal performance metrics to measure content effectiveness and recommend data-backed optimizationsREQUIRED QUALIFICATIONS/SKILLS• 3–5 years of dedicated project management experience managing digital content, web production, technical documentation, or digital marketing initiatives• Strong hands-on proficiency with Jira, Confluence, and Microsoft Office Suite (Excel, PowerPoint, Word), plus basic image editing in Adobe Photoshop• Practical experience applying Agile, Scrum, Waterfall, or hybrid project management methodologies to creative and technical workflows• Proven ability to manage multiple competing priorities, coordinate cross-functional teams, and maintain alignment across technical and non-technical stakeholders• Exceptional verbal and written communication skills, with experience presenting project status and performance metrics to leadership• Ability to work on-site at the Plano, TX facilityPreferred• Experience with enterprise content management systems (CMS), particularly Adobe Experience Manager (AEM)• Working knowledge of SEO best practices, web analytics platforms (e.g., Google Analytics, Adobe Analytics), and data-driven content optimization• Experience in the consumer electronics, telecommunications, or technology hardware sectors• Exposure to AI/ML conversational interfaces, chatbot validation, or automated customer support tools