Project Manager 1

Ektello; Plano (TX); On-site; USD 85,000 - 115,000; Full time

Job summary

Ektello seeks a results-driven project manager to oversee digital content initiatives from ideation through post-launch. You will coordinate multiple workstreams, ensure on-time delivery, and maintain schedules using Jira and Confluence while aligning with brand standards.

This role requires 3–5 years of PM experience, proficiency in Jira/Confluence and Microsoft Office, and the ability to work in a hybrid Agile/Scrum environment.

Qualifications

• 3–5 years of project management experience in digital content, web production, or digital marketing.
• Strong proficiency with Jira, Confluence, and Microsoft Office; basic image editing in Photoshop.
• Experience applying Agile, Scrum, Waterfall, or Hybrid project management methodologies.
• Proven ability to manage multiple priorities across cross-functional teams.
• Excellent verbal and written communication; capable of presenting status to leadership.
• On-site work in Plano, TX is required.

Responsibilities

• Lead end-to-end project ownership from ideation to launch and post-launch monitoring.
• Manage lifecycles for product launches and content refreshes across key categories.
• Maintain schedules, dependencies, and risk plans using Jira/Confluence.
• Oversee content workflows for digital assets and tooling.
• Collaborate with content creators and designers to meet brand standards.
• Drive publication and maintenance within CMS and analytics platforms.

Skills

Project management

Cross-functional leadership

Communication

Agile/Scrum

Jira/Confluence

Content workflows

Digital content production

Tools

Jira

Confluence

Microsoft Office

Adobe Photoshop

Adobe Experience Manager

Job description

End-to-End Project Ownership & Execution

• Lead concurrent workstreams from ideation and requirements gathering through scoping, execution, QA, launch, and post-launch monitoring.
• Manage project lifecycles for major product launches, seasonal campaigns, and ongoing support content refreshes across key product categories.
• Maintain project schedules, dependencies, and risk mitigation plans using Jira and Confluence to ensure on-time delivery.
• Oversee content workflows for hundreds of customer-facing digital support articles, troubleshooting guides, video assets, and interactive tools.
• Collaborate with content creators and designers using tools like Adobe Photoshop and Microsoft Office to ensure all assets meet Samsung brand standards.
• Drive publication and content maintenance within enterprise content management systems (such as Adobe Experience Manager / AEM).
• Identify content gaps, inaccuracies, and customer experience friction points, working proactively with subject matter experts to implement rapid fixes.

Cross-Functional Collaboration & Visibility

• Bridge communication across technical support, QA engineers, content strategists, SEO specialists, and the content strategy manager.
• Provide transparent project visibility through structured status reporting, milestone tracking dashboards, and proactive issue escalation.
• Facilitate sprint planning, stand-ups, and retrospectives, adapting hybrid Agile/Scrum frameworks to fit content production velocity.
• Drive support for AI/chatbot content validation, conversational flow enhancements, and natural language search optimization.
• Manage self-help and sustainability content initiatives, expanding customer empowerment through clear, accessible technical documentation.
• Leverage Google Analytics, SEO insights, and internal performance metrics to measure content effectiveness and recommend data-backed optimizations.

What We’re Looking For

Required Qualifications:

• Experience: 3–5 years of dedicated project management experience managing digital content, web production, technical documentation, or digital marketing initiatives.
• Tool Proficiency: Strong hands‑on proficiency with Jira, Confluence, Microsoft Office Suite (Excel, PowerPoint, Word), and basic image editing capabilities in Adobe Photoshop.
• Methodology: Practical experience applying Agile, Scrum, Waterfall, or Hybrid project management methodologies to creative and technical workflows.
• Cross-Functional Leadership: Proven ability to manage multiple competing priorities, coordinate cross-functional teams, and maintain alignment across technical and non-technical stakeholders.
• Communication: Exceptional verbal and written communication skills with experience presenting project status and performance metrics to leadership.
• Location: Ability to work on-site at our Plano, TX facility.

Preferred Qualifications:

• Prior experience with enterprise Content Management Systems (CMS), particularly Adobe Experience Manager (AEM).
• Working knowledge of SEO best practices, web analytics platforms (e.g., Google Analytics, Adobe Analytics), and data-driven content optimization.
• Experience in the consumer electronics, telecommunications, or technology hardware sectors.
• Exposure to AI/ML conversational interfaces, chatbot validation, or automated customer support tools.