Project Manager

Global Impact Group LLC; Traverse City (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Flexible schedule

Training & development

Competitive salary

Job summary

Global Language System, a division of Global Impact Group LLC, is seeking a highly motivated Project Manager to join our Raleigh team. The PM will oversee language service projects, coordinate linguists, monitor deadlines and budgets, and ensure quality and timely delivery.

The role requires strong organizational, communication, and problem-solving skills, with experience in translation, interpretation, transcription, or localization and proficiency in English plus another language.

Qualifications

• Minimum three years of project management or coordination experience.
• At least two years of language services industry experience preferred.
• Bilingual proficiency in English and at least one additional language is required.

Responsibilities

• Oversee multiple language service projects from initiation to completion.
• Coordinate interpreters, translators, and transcriptionists.
• Communicate with clients regarding requirements, deadlines, changes and status updates.
• Prepare quotes, estimates, work orders and related documentation.
• Monitor schedules, budgets, profitability and deliverables.

Skills

Project management

Organization

Communication

Problem solving

Customer service

Independent + teamwork

Education

Bachelor's degree

Tools

Microsoft Office

Google Workspace

CRM systems

Project management software

Job description

Benefits

• Opportunity for advancement
• Paid time off
• Competitive salary
• Flexible schedule
• Training & development

About Us: Global Language System, a division of Global Impact Group LLC, is an ISO 9001 and ISO 17100 certified provider of interpretation, translation, transcription, localization, and multilingual staffing services. We support federal, state, and local government agencies, healthcare organizations, courts, and commercial clients nationwide.

We are seeking a highly motivated, organized, and bilingual Project Manager to join our Raleigh team. The ideal candidate thrives in a fast-paced environment, manages multiple priorities effectively, and is committed to excellent customer service.

Position Summary

The Project Manager will oversee multiple language service projects from initiation through completion. This position is responsible for coordinating linguists, communicating with clients, monitoring deadlines and budgets, maintaining quality standards, and ensuring timely project delivery.

Key Responsibilities

• Manage multiple translation, interpretation, transcription, and localization projects.
• Coordinate onsite interpretation, Video Remote Interpretation, and Over-the-Phone Interpretation assignments.
• Schedule and assign qualified interpreters, translators, and transcriptionists.
• Communicate with clients regarding project requirements, deadlines, changes, and status updates.
• Prepare project quotes, estimates, work orders, and related documentation.
• Recruit and maintain professional relationships with qualified linguists.
• Monitor project schedules, budgets, profitability, and deliverables.
• Resolve scheduling conflicts, client concerns, and operational challenges.
• Conduct quality assurance reviews before project delivery.
• Maintain accurate project records in company systems.
• Support contract implementation, proposal development, and process improvement.
• Ensure compliance with ISO 9001 and ISO 17100 quality standards.
• Collaborate with Quality Assurance, Talent Acquisition, Finance, and Operations teams.

Required Qualifications

• Minimum three years of project management or coordination experience.
• At least two years of language services industry experience strongly preferred.
• Experience with translation, interpretation, transcription, or localization projects.
• Bilingual proficiency in English and at least one additional language is required.
• Strong organizational, communication, customer service, and problem‑solving skills.
• Ability to manage competing priorities and meet tight deadlines.
• Strong attention to detail and consistent follow‑through.
• Ability to work independently and collaboratively.
• Proficiency with Microsoft Office, Google Workspace, CRM systems, and project management software.
• Bachelor’s degree preferred.

Preferred Qualifications

• Experience with Boostlingo, Smartcat, Trados Studio, QuickBooks, government contracting, healthcare or court interpreting, and ISO quality management systems is preferred.

Ideal Candidate

The successful candidate will be highly motivated, reliable, professional, customer-focused, and comfortable working under pressure. They will be proactive, detail-oriented, and capable of building strong relationships with clients and linguists.

Compensation and Benefits

Competitive salary based on qualifications and experience.

Benefits may include:

• Paid Time Off
• Paid holidays
• Professional development
• Career advancement opportunities

How to Apply

Please submit a resume, cover letter, and three professional references. Qualified applicants will be contacted for an interview.

Global Impact Group LLC and Global Language System are Equal Opportunity Employers committed to maintaining a diverse and inclusive workplace.