Scheduling Coordinator in Raleigh

Global Impact Group LLC; Raleigh (NC); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Flexible schedule

Opportunity for advancement

Training & development

Job summary

A Veteran-Owned Small Business in Raleigh is hiring a Scheduling Coordinator to manage interpreter schedules and ensure prompt service fulfillment. Candidates should have strong organizational and communication skills, an Associate's or Bachelor's degree preferred, and experience in scheduling or operations. The role includes managing urgent requests and maintaining compliance with USCIS standards.

Qualifications

• 1-2 years of scheduling, dispatching, or operations coordination experience.
• Must be a U.S. Citizen or permanent resident.
• Ability to pass a Tier 3/Tier 5 background investigation.

Responsibilities

• Manage daily scheduling of OPI, VRI, ASL, and document translation assignments.
• Confirm interpreter availability and fill requests within timelines.
• Coordinate activation of linguist surge pool.

Skills

Organizational skills

Communication skills

Customer service skills

Proficiency with scheduling tools

Education

Associate’s or Bachelor’s degree in Business or related field

Tools

Excel

Job description

Benefits

• Flexible schedule
• Opportunity for advancement
• Training & development

About Us

Global Impact Group LLC is a Service-Disabled Veteran-Owned Small Business (SDVOSB) and ISO 9001 / ISO 17100 certified provider of interpretation and translation services. We support federal, state, and local agencies with secure, high-quality language solutions in more than 80 languages.

As part of our USCIS contract, we are hiring Scheduling Coordinators to ensure interpreters and translators are assigned efficiently and service requests are fulfilled on time.

Responsibilities

• Manage daily scheduling of OPI, VRI, ASL, and document translation assignments.
• Confirm interpreter availability and fill requests within USCIS timelines (72-hour confirmation rule).
• Handle urgent/surge requests and coordinate activation of the 200+ linguist surge pool.
• Maintain interpreter schedules and update availability in the scheduling system.
• Track assignments for reporting, billing, and compliance.
• Communicate with linguists, project managers, and CORs to ensure real-time coverage.
• Monitor cancellations, no-shows, and SLA performance for quality control.
• Provide after-hours coverage on a rotating basis.

Qualifications

• Associate’s or Bachelor’s degree in Business, Communications, or related field (preferred).
• 1–2 years of scheduling, dispatching, or operations coordination experience (language services or government contract a plus).
• Strong organizational skills with the ability to manage multiple priorities under deadlines.
• Excellent communication and customer service skills.
• Proficiency with scheduling tools, Excel, and secure platforms.
• Must be a U.S. Citizen or permanent resident and able to pass a Tier 3/Tier 5 background investigation.

Compensation & Benefits

• Paid training on USCIS scheduling protocols and compliance standards.
• Growth opportunities in operations, project management, or linguist coordination.

How to Apply

• Submit: Resume / CV highlighting scheduling or coordination experience.
• References from prior scheduling/operations roles.
• Availability for full-time shifts (including possible evenings/weekends).
• Apply at: [e-mail] Subject line: Scheduling Coordinator Application – Raleigh