Quality Shift Lead: Team Coach & Safety Champion

Q2 Management; Newton (NC); On-site; USD 42,000 - 66,000; Full time

Job summary

Q2 Management Inc in the United States seeks a Shift Leader to oversee operational effectiveness and inspector performance at client sites. You will lead the quality inspection team on your shift, ensuring safety and adherence to customer PPE rules while delivering timely data reports.

You will train, coach, and evaluate inspectors, coordinate tools and supplies, perform data entry and timekeeping, and communicate transparently with leadership.

Qualifications

• Excellent oral and written communication skills.
• Ability to maintain composure under pressure and foster control.
• Flexible schedule to support various locations.
• Energetic and achievement-oriented attitude.
• Dedication to customer service and expert knowledge about clients.
• Reliable transportation and valid driver's license.
• Ability to travel within the operating region.

Responsibilities

• Actively train and empower a team of quality inspectors, ensuring effective coordination, productivity, and flawless adherence to quality standards
• Validate Inspectors are prepared with the tools, equipment and supplies for each Work Order
• Conduct multiple validations per Inspector per shift to ensure adherence to inspection instructions
• Perform data entry and timekeeping on behalf of your team with utmost accuracy
• Complete a pass-down report and provide the customer with a data report at the end of each shift
• Exercise transparent and honest communication with all team members and share relevant information, goals, and expectations related to PPE compliance, site safety, sign in/out procedures, scheduling and break periods
• Demonstrate and enforce 100% compliance with our customer’s PPE rules
• Monitor and evaluate the performance of team members, providing constructive feedback, recognizing achievements, and addressing areas for improvement
• Maintain clear and transparent communication channels with leaders, providing regular updates on quality performance and promptly escape customer concerns
• Identify and empower Inspectors with potential for career advancement
• Utilize our company’s vision and values to track and document employee attendance, address performance concerns, and provide guidance and counseling
• Uphold the highest ethical standards, promoting a culture of honesty, integrity and trustworthiness
• Promote a culture of continuous improvement and drive employee engagement and development initiatives
• Lead by example, demonstrating a strong work ethic, commitment, ownership and accountability in all aspects of your role

Skills

Communication skills

Travel flexibility

Team leadership

Attention to detail

Customer service focus

Job description

Q2 Management Inc in the United States seeks a Shift Leader to oversee operational effectiveness and inspector performance at client sites. You will lead the quality inspection team on your shift, ensuring safety and adherence to customer PPE rules while delivering timely data reports.

You will train, coach, and evaluate inspectors, coordinate tools and supplies, perform data entry and timekeeping, and communicate transparently with leadership.