Project Leader

Q2 Management, Inc; Chattanooga (TN); On-site; USD 65,000 - 95,000; Full time

Job summary

Q2 Management, Inc. is seeking a Project Leader responsible for both customer satisfaction and operational effectiveness at client sites.

You will own project outcomes, build strong client relationships, and drive safety as the top priority in service delivery. The role requires coordinating multiple quality inspection projects across shifts, developing work instructions, and ensuring adherence to timelines and quality standards.

Qualifications

• Excellent oral and written communication skills are required.
• Ability to maintain composure under pressure and foster a sense of control.
• Flexible schedule to support various shifts and locations.
• Reliable transportation, valid driver’s license and vehicle insurance.
• Ability to travel within operating region.
• Energetic and achievement-oriented attitude.
• Dedication to customer service and expert knowledge about the client.

Responsibilities

• Actively train and empower Shift Leaders to oversee daily routines.
• Encourage decision-making, guide team members, and validate outcomes.
• Uphold safety as the top priority and promote a culture of honesty and trust.
• Address conflicts and performance issues promptly and professionally.
• Lead investigations and develop solutions through continuous improvement.
• Provide clear communication and care to customers and maintain ownership of shift quality.

Skills

Communication

Composure under pressure

Flexible schedule

Driver's license

Travel willingness

Customer service

Ownership mindset

Job description

Q2 Management Inc is a provider of Quality Inspection and Containment services to the automotive OEM supply chain. With branches supporting the United States and Canada, Q2 Management delivers benchmark service standards supported by our industry leading Quality Inspection Management System InspeQ Tech®.

Position Summary:

This role is accountable for both customer satisfaction and operational effectiveness at their designated client site(s). Project Leaders accept Ownership of and responsibility for the overall success of every project assigned, from start to finish, and across every shift. As a central point of contact, you will develop a strong professional relationship with our customers. Safety, our first Quality Key, is our top priority in our service delivery.
Essential Duties and Responsibilities:

The essential functions include, but are not limited to the following:

• A ctively train and Empower Shift Leaders to effectively oversee the daily routines of their assigned team members
• Encourage decision-making, guide team members, and validate outcomes
• Uphold the highest ethical standards, promoting a culture of Honesty, integrity and trustworthiness
• Address conflicts and performance issues promptly and professionally, encouraging Transparent communication and resolution
• Perform and assist with customer investigations and develop solutions through continuous improvement methodology
• Demonstrate Care through quality service and clear communications to new and existing customers
• Foster a safe and inclusive work environment where all employees are treated with Care
• Support the development of team members through training, mentorship and Honest feedback
• Lead by example, demonstrating a strong work ethic and commitment to company values, vision, and quality keys
• Coordinate and oversee multiple quality inspection projects and sites simultaneously, ensuring adherence to project timelines, objectives, and quality standards.
• Develop and implement quality inspection work instructions, ensuring consistent and accurate process specifications
• Maintain accurate documentation, records, and reports related to shift performance, ensuring accountability and Ownership

Minimum Qualifications:

• Excellent oral and written communication skills
• Ability to maintain composure under pressure and foster a sense of control
• Flexible schedule to support various shifts and locations
• Reliable transportation, valid driver’s license and vehicle insurance
• Ability to travel within operating region
• An energetic and achievement-oriented attitude
• A dedication to customer service and an "expert-level" of knowledge about client

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the following functions of this position:

• The employee frequently is required to use hands or fingers; handle or feel objects, tools, or controls.
• The employee is frequently required to stand; walk; reach with hands and arms; and conduct repetitive movements throughout the duration of the shift.
• The employee must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
• This role requires the use of safety equipment including, but not limited to, eye safety glasses, hearing protectors, work boots, gloves, and hardhats.
• Loose fitting clothing and jewelry are not permitted.
• The noise level in the work environment is usually moderate.
• The work environment is not temperature controlled.

Notes:

• Employees will be required to follow any other job-related instructions and to perform any other job-related duties as needed.
• To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently.

#Q2TN

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.