Quality Project Lead — Multi-Site Ownership

Q2 Management, Inc; Chattanooga (TN); On-site; USD 65,000 - 95,000; Full time

Job summary

Q2 Management, Inc. is seeking a Project Leader responsible for both customer satisfaction and operational effectiveness at client sites.

You will own project outcomes, build strong client relationships, and drive safety as the top priority in service delivery. The role requires coordinating multiple quality inspection projects across shifts, developing work instructions, and ensuring adherence to timelines and quality standards.

Qualifications

• Excellent oral and written communication skills are required.
• Ability to maintain composure under pressure and foster a sense of control.
• Flexible schedule to support various shifts and locations.
• Reliable transportation, valid driver’s license and vehicle insurance.
• Ability to travel within operating region.
• Energetic and achievement-oriented attitude.
• Dedication to customer service and expert knowledge about the client.

Responsibilities

• Actively train and empower Shift Leaders to oversee daily routines.
• Encourage decision-making, guide team members, and validate outcomes.
• Uphold safety as the top priority and promote a culture of honesty and trust.
• Address conflicts and performance issues promptly and professionally.
• Lead investigations and develop solutions through continuous improvement.
• Provide clear communication and care to customers and maintain ownership of shift quality.

Skills

Communication

Composure under pressure

Flexible schedule

Driver's license

Travel willingness

Customer service

Ownership mindset

Job description

Q2 Management, Inc. is seeking a Project Leader responsible for both customer satisfaction and operational effectiveness at client sites.

You will own project outcomes, build strong client relationships, and drive safety as the top priority in service delivery. The role requires coordinating multiple quality inspection projects across shifts, developing work instructions, and ensuring adherence to timelines and quality standards.