Quality Shift Lead & Inspectors Coach

Q2 Management Inc.; Chattanooga (TN); On-site; USD 55,000 - 75,000; Full time

Job summary

Q2 Management Inc. is seeking a Shift Leader to oversee operational effectiveness and inspector performance at client sites.

You will train and empower a team of quality inspectors, manage shift pass-downs, and ensure strict PPE and safety compliance on site. The role requires strong communication, reliability, and a proactive approach to continuous improvement, with travel within the operating region as needed.

Qualifications

• Excellent oral and written communication skills.
• Ability to maintain composure under pressure and foster a sense of control.
• Flexible schedule to support various locations.
• Energetic and achievement-oriented attitude.
• Dedication to customer service and expert knowledge about clients.
• Reliable transportation, valid driver's license, and vehicle insurance.
• Ability to travel within the operating region.

Responsibilities

• Actively train and empower a team of quality inspectors, ensuring effective coordination, productivity, and flawless adherence to quality standards.
• Validate Inspectors are prepared with the tools, equipment and supplies for each Work Order.
• Conduct multiple validations per Inspector per shift to ensure adherence to inspection instructions.
• Perform data entry and timekeeping on behalf of the team with utmost accuracy.
• Complete a pass-down report and provide a data report to the customer at the end of each shift.
• Exercise transparent and honest communication with all team members and share relevant information, goals, and expectations related to PPE compliance, site safety, sign in/out procedures, scheduling and break periods.
• Demonstrate and enforce 100% compliance with customer PPE rules.
• Monitor and evaluate performance of team members, providing constructive feedback and addressing areas for improvement.
• Maintain clear and transparent communication channels with leaders, providing regular updates on quality performance and addressing customer concerns promptly.
• Identify and empower Inspectors with career advancement potential.
• Use company vision/values to track attendance, address performance concerns, and provide guidance.

Skills

Communication skills

Under pressure

Flexibility

Customer service

Energetic/achievement oriented

Reliable transportation

Travel readiness

Job description

Q2 Management Inc. is seeking a Shift Leader to oversee operational effectiveness and inspector performance at client sites.

You will train and empower a team of quality inspectors, manage shift pass-downs, and ensure strict PPE and safety compliance on site. The role requires strong communication, reliability, and a proactive approach to continuous improvement, with travel within the operating region as needed.