Project File Coordinator & Client Liaison

IICRC; Cincinnati (OH); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

Superior benefits

Career progression

Professional development

Job summary

SERVPRO of the Ohio/Kentucky/Indiana Tri-State Area is seeking a Job File Coordinator to serve as a liaison for customers, identify project requirements, and organize and support project teams. The role emphasizes organization, customer service, and meticulous documentation throughout the project lifecycle.

This position requires strong communication, multitasking, and teamwork with Project Managers to ensure accurate documentation from start to finish.

Qualifications

• High school diploma or GED preferred.
• 1 year of customer service or office-related experience.
• Ability to multitask and stay detail oriented.
• Proficient in relevant computer applications.

Responsibilities

• Clear and efficient project communication with the customer and project stakeholders.
• Daily project oversight including status monitoring, audits, and work‑in‑progress.
• Create preliminary estimates using estimating software.
• Review and validate job site documentation.
• Collaborate with Project Managers to ensure accurate documentation from start to finish.
• Collaborate with other departments as needed.

Skills

Customer service

Office experience

Multitasking

Detail oriented

Computer skills

Education

High school diploma/GED (preferred)

Tools

Estimating software

Job description

SERVPRO of the Ohio/Kentucky/Indiana Tri-State Area is seeking a Job File Coordinator to serve as a liaison for customers, identify project requirements, and organize and support project teams. The role emphasizes organization, customer service, and meticulous documentation throughout the project lifecycle.

This position requires strong communication, multitasking, and teamwork with Project Managers to ensure accurate documentation from start to finish.