Job File Coordinator

SERVPRO of the Ohio/Kentucky/Indiana Tri-State Area; Cincinnati (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

Superior benefits

Career progression

Professional development

Job summary

SERVPRO of the Ohio/Kentucky/Indiana Tri-State Area is hiring a Job File Coordinator to support client projects from inception to completion. The role focuses on organizing project documents, tracking requirements, and facilitating smooth communication between customers and project teams.

Ideal candidates are self-motivated, organized, and provide excellent customer service. A high school diploma or GED and at least one year of office or customer service experience are preferred, with

Qualifications

• High school diploma or GED preferred.
• At least 1 year of customer service or office experience.
• Ability to multitask and stay detail-oriented.
• Proficiency with common computer applications.

Responsibilities

• Maintain clear, efficient project communications with the customer and stakeholders.
• Oversee daily project status, audits, and work-in-progress.
• Create preliminary estimates using estimating software.
• Review and validate job site documentation.
• Collaborate with Project Managers to ensure thorough documentation from start to finish.
• Assist other departments as needed.

Skills

Customer service

Office administration

Multitasking

Attention to detail

Computer skills

Education

High school diploma or GED

Tools

Estimating software

Job description

SERVPRO of the Ohio/Kentucky/Indiana Tri-State Area is hiring a Job File Coordinator!

Benefits

• Competitive compensation
• Superior benefits
• Career progression
• Professional development

And more!

The Job File Coordinator will work as a liaison for the customer to identify project requirements and specifications as well as administer and organize projects and support teammates. If you are self‑motivated, organized and have outstanding customer service skills, you could thrive in this environment!

Key Responsibilities

• Responsible for clear and efficient project communication with the customer and project stakeholders
• Daily project(s) oversight to include monitoring status, audit, and work‑in‑progress
• Create preliminary estimate using estimating software
• Review and validate job site documentation
• Work closely with Project Managers to ensure thorough and accurate project documentation from beginning to end
• Collaborate and assist with other departments, as needed

Position Requirements

• High school diploma/GED (preferred)
• At least 1 year of customer service and/or office‑related experience
• Ability to multitask and to remain detail orientated
• Must be knowledgeable in relevant computer applications

Skills/Physical Demands/Competencies

This is a sedentary role in a fast‑paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law

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