Project Coordinator - Project Coordinator III

Apex Systems; Westborough (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Benefits package

401K with company match

ESPP program

HSA plan

Job summary

Everforth Apex is seeking a Project Coordinator III for onsite work in Westborough, MA. You will support customers by phone and email, coordinate project lifecycles, and collaborate with multiple departments to ensure timely, high-quality deliverables.

This role requires an Associate's Degree with 2+ years in customer service, strong communication, and comfort with weekends/OT. A Bachelor's degree is preferred for additional qualifications.

Qualifications

• Associate’s Degree required.
• 2+ years of customer service experience.
• Working knowledge of Microsoft Office; able to work weekends and overtime.
• Bachelor's degree preferred.
• Aptitude to quickly learn new systems and software.
• Excellent oral and written communication skills.
• Ability to multi-task and prioritize with strong organizational and follow-up skills.

Responsibilities

• Provide members with a personalized creative experience.
• Coordinate the entire lifecycle of their projects.
• Provide stellar customer satisfaction at all times.
• Partner with Publishing teams to enroll members in the proper service package.
• Work internally with other departments to ensure a quality product delivered on time.
• Use a wide variety of software systems to navigate customer accounts and proactively monitor accounts.
• Meet all performance and quality metrics.
• Initiate process improvement projects within the department and drive them to completion.

Skills

Customer service

Communication

Time management

Education

Associate's degree

Bachelor's degree

Tools

Microsoft Office

Job description

Job#: 3054765

Job Description:

Project Coordinator - Project Coordinator III

Location: Westborough, Massachusetts (Onsite)

Role Overview

This position reports to the Project Team Manager. A Project Coordinator thrives in a fast-paced environment and will engage in communication with customers via phone and e-mail. This role requires using a variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions. The Project Coordinator will work within a team environment and communicate internally with other departments.

Key Responsibilities

• Provide members with a personalized creative experience.
• Work with members and coordinate the entire lifecycle of their projects.
• Provide stellar customer satisfaction at all times.
• Partner with Publishing teams to ensure that members are enrolled in the proper service package.
• Work internally with other departments to ensure that a quality product is delivered in a timely manner.
• Use a wide variety of software systems to navigate customer accounts and proactively monitor accounts to anticipate problems.
• Meet all performance and quality metrics.
• Initiate process improvement projects within the department and drive them to completion.

Required Qualifications

Education: Associate’s Degree.

Experience: 2+ years of customer service experience. Experience working with high-volume processes.

Technical Skills: Working knowledge of Microsoft Office Applications. Ability to work weekends and overtime as required.

Preferred Qualifications

• Bachelor's degree.
• Aptitude to quickly learn new systems and software.
• Ability to multi-task and prioritize, with strong organizational and follow-up skills.
• Excellent oral and written communication skills.

Compensation & Benefits

A comprehensive benefits package is available to eligible employees.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address queries around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.