Project Coordinator — Customer Success & Operations

Apex Systems; Westborough (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Benefits package

401K with company match

ESPP program

HSA plan

Job summary

Everforth Apex is seeking a Project Coordinator III for onsite work in Westborough, MA. You will support customers by phone and email, coordinate project lifecycles, and collaborate with multiple departments to ensure timely, high-quality deliverables.

This role requires an Associate's Degree with 2+ years in customer service, strong communication, and comfort with weekends/OT. A Bachelor's degree is preferred for additional qualifications.

Qualifications

• Associate’s Degree required.
• 2+ years of customer service experience.
• Working knowledge of Microsoft Office; able to work weekends and overtime.
• Bachelor's degree preferred.
• Aptitude to quickly learn new systems and software.
• Excellent oral and written communication skills.
• Ability to multi-task and prioritize with strong organizational and follow-up skills.

Responsibilities

• Provide members with a personalized creative experience.
• Coordinate the entire lifecycle of their projects.
• Provide stellar customer satisfaction at all times.
• Partner with Publishing teams to enroll members in the proper service package.
• Work internally with other departments to ensure a quality product delivered on time.
• Use a wide variety of software systems to navigate customer accounts and proactively monitor accounts.
• Meet all performance and quality metrics.
• Initiate process improvement projects within the department and drive them to completion.

Skills

Customer service

Communication

Time management

Education

Associate's degree

Bachelor's degree

Tools

Microsoft Office

Job description

Everforth Apex is seeking a Project Coordinator III for onsite work in Westborough, MA. You will support customers by phone and email, coordinate project lifecycles, and collaborate with multiple departments to ensure timely, high-quality deliverables.

This role requires an Associate's Degree with 2+ years in customer service, strong communication, and comfort with weekends/OT. A Bachelor's degree is preferred for additional qualifications.