Onsite Project Coordinator - Customer Delivery

Apex Systems; Westborough (MA); On-site; USD 44,000 - 55,000; Part time

Benefits offered by this job

Comprehensive benefits

Career development programs

Job summary

Everforth Apex in Westborough, MA is seeking a Project Coordinator III to coordinate the full lifecycle of member projects, handling customer communication via phone and email, and ensuring on-time delivery of quality products. The role emphasizes collaboration across departments and reliance on various software systems to manage accounts.

The ideal candidate will have an Associate’s Degree with 2+ years of customer service experience, strong organization, and the ability to work weekends as

Qualifications

• Associate’s Degree required.
• 2+ years of customer service experience.
• Experience working with high-volume processes.
• Working knowledge of Microsoft Office Applications.

Responsibilities

• Provide members with a personalized creative experience.
• Coordinate the entire lifecycle of their projects with members.
• Provide stellar customer satisfaction at all times.
• Partner with Publishing teams to enroll members in proper service package.
• Work internally with other departments to ensure timely, quality product delivery.
• Use a wide variety of software systems to navigate customer accounts and proactively monitor accounts.
• Meet all performance and quality metrics.
• Initiate process improvement projects within the department and drive them to completion.

Skills

Customer service

Microsoft Office

Education

Associate’s degree

Bachelor's degree

Job description

Everforth Apex in Westborough, MA is seeking a Project Coordinator III to coordinate the full lifecycle of member projects, handling customer communication via phone and email, and ensuring on-time delivery of quality products. The role emphasizes collaboration across departments and reliance on various software systems to manage accounts.

The ideal candidate will have an Associate’s Degree with 2+ years of customer service experience, strong organization, and the ability to work weekends as