Project Coordinator - Pre/Post-Installation & Scheduling

High 5 Plumbing; Golden (CO); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Weekly pay

Insurance: medical/dental/vision/life

401(k) matching

Paid holidays & PTO

Career growth & training

Job summary

High 5 Plumbing is seeking a detail‑oriented coordinator to handle pre-installation coordination, post-installation administration, and final job close‑out activities. The role requires experience in customer service, scheduling, and strong communication to manage financing questions, down payments, and scheduling while ensuring accuracy of all checklists and permits.

You will collaborate with VP calls, coordinate with the warehouse, and track permits and inspections.

Qualifications

• 3+ years of customer service or related experience.
• 2 years of scheduling, planning, and/or coordination experience.
• Strong written and oral communication skills.
• Strong ability to prioritize.
• Strong attention to details.
• Ability to follow through while having strong time management.

Responsibilities

• Serve as the primary contact for VP calls, financing questions, and customer communication.
• Confirm payment type, process down payments, and ensure financing is fully approved before scheduling.
• Order equipment/materials, verify availability, and coordinate with the warehouse team.
• Ensure all sales and installation checklists are complete and accurate.
• Pull permits, schedule inspections, and confirm permit fees are included in estimates.
• Schedule installation dates once all prerequisites are met.
• Submit Xcel rebate paperwork and AHRI certificate.
• Register HVAC equipment and enter related invoices.
• Complete job costing templates within 48 business hours and route for management approval.
• Track permits through completion; schedule corrections and re-inspections when required.
• Serve as first point of contact for customer concerns and support customer service as needed.
• Finalize jobs by verifying accurate job summaries, signatures, payments, and financing steps.
• Ensure materials and purchase orders are properly added and received.
• Communicate with technicians regarding missing details or follow-up needs.
• Apply appropriate job tags and send final customer review communications.
• For jobs on hold, follow technician notes to schedule return appointments and ensure invoices and work orders are accurate before finalizing.

Skills

Customer service

Scheduling

Communication

Time management

Attention to detail

Tools

CRM software

Job description

High 5 Plumbing is seeking a detail‑oriented coordinator to handle pre-installation coordination, post-installation administration, and final job close‑out activities. The role requires experience in customer service, scheduling, and strong communication to manage financing questions, down payments, and scheduling while ensuring accuracy of all checklists and permits.

You will collaborate with VP calls, coordinate with the warehouse, and track permits and inspections.