Project Coordinator

MCD, Inc.; Madison (WI); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Comprehensive Benefits

ESOP

Job summary

MCD, Inc. is a fast-paced print finishing company seeking a Project Coordinator to manage customer projects and liaise between customers, sales, and internal production teams. You will ensure accuracy, timely communication, and high satisfaction throughout the project lifecycle.

Responsibilities include estimating, planning, preparing change orders, evaluating files, and coordinating production with occasional press checks. Strong organizational and communication skills are essential.

Qualifications

• At least 5 years of experience in a customer service, estimating, or planning position.
• At least 3 years in the print or print finishing industry.
• A 2-year degree in a related field or equivalent relevant work experience.
• Proficiency with computer-based order entry and job planning systems.
• A high degree of accuracy and attention to detail.
• Strong organizational, communication, and problem-solving skills.

Responsibilities

• Manage key accounts, including all customer service activities (order entry and acknowledgment, job check-in, specification confirmation, job tracking, problem-solving, and resolution).
• Provide accurate estimates for incoming jobs defined as previous runs.
• Provide accurate job plans with clear direction for the production floor.
• Provide Job Change Orders, including edit processes and makereadies.
• Open, evaluate, and discuss a variety of customer-supplied files.
• Complete purchase orders for non-inventory items for jobs as needed.
• Coordinate press checks with customers, including limited travel for occasional customer visits.
• Ensure compliance with all applicable quality system procedures.
• Support profitability and feedback from their customer group.
• Other duties as assigned to support the team and business needs.

Skills

Customer service

Estimating

Planning

Order entry

Job planning systems

Attention to detail

Communication

Problem-solving

Education

2-year degree or equivalent

Tools

Order entry systems

Job planning software

Job description

About Us

MCD is a fast-paced and growing company specializing in graphic arts and print finishing. As a 100% employee-owned business, our team members don't just work here- they are owners. We provide services including foil stamping, embossing, die cutting, laminating, UV coatings, folding & gluing, and more.

The Opportunity

As MCD continues to grow, our Customer Service team is expanding to support increasing customer and production demands. We are seeking a Project Coordinator to manage customer projects and ensure accuracy and customer satisfaction throughout the process. This role serves as a key liaison between customers, sales, and internal production teams.

Schedule

• Core Hours:Monday - Friday, 8 AM - 5 PM
• Status: Salaried, Exempt

What You'll Do

• Responsible for key accounts as assigned, including providing all customer service activities (order entry and acknowledgment, job check-in, specification confirmation, job tracking, problem-solving, and resolution, etc.).
• Providing accurate estimates for incoming jobs defined as previous runs.
• Providing accurate job plans with clear direction for the production floor.
• Providing "Job Change Orders" as required, including edit processes, additional makereadies, etc.
• Ability to open, evaluate, and discuss a variety of customer-supplied files.
• Complete purchase orders for non-inventory items for jobs as needed.
• Responsible for assuring compliance with all applicable quality system procedures.
• Responsible for recognizing and implementing changes needed to streamline workflow from customer service to production.
• Responsible for profitability and feedback from their customer group.
• Coordinate press checks with customers, including limited travel for occasional customer visits.
• Provide vacation coverage for other department members as required.
• Responsible for all aspects of assigned customer relationships, including customer satisfaction and the successful management of customer projects.
• Other duties as assigned to support the team and business needs.

What We Are Looking For

• At least 5 years of experience in a customer service, estimating, or planning position
• At least 3 years in the print or print finishing industry
• A 2-year degree in a related fieldor equivalent relevant work experience
• Proficiency with computer-based order entry and job planning systems
• A high degree of accuracy and attention to detail
• Strong organizational, communication, and problem-solving skills.

Why Join MCD?

• 100% Employee-Owned (ESOP): Your work directly contributes to your future.
• Retirement: On top of the ESOP, we have pre-tax and Roth options, and company match.
• Team Culture: We value respect, communication, and shared success.
• Comprehensive Benefits: Medical, dental, vision, PTO, 8 paid holidays, employer-paid disability, and more.