Project Assistant

XLA; Arlington (VA); On-site; USD 35,000 - 50,000; Full time

Job summary

XLA is looking for a Project Assistant I to provide administrative support for the Passport & Visa Program in Arlington, VA. The role involves answering calls, organizing information, and performing various clerical tasks. Candidates should possess a high school diploma and have practical knowledge in administrative procedures, along with strong communication and organizational skills. This is an onsite position, Monday through Friday, and XLA is committed to being an equal opportunity employer.

Qualifications

• Practical knowledge of standard administrative or technical procedures.
• Skills in listening and articulating information clearly.
• Ability to organize material into a written format.

Responsibilities

• Provide support as a point of contact for the Passport & Visa Program.
• Answer incoming calls and determine actions to be taken.
• Complete special research requests and resolve discrepancies.
• Collect and consolidate program information for presentations.

Skills

Communication skills

Organization

Diplomacy

Database knowledge

Education

High school diploma

Job description

XLA is looking for a Project Assistant I to support a federal agency in Arlington, VA. This is an onsite position Monday-Friday.

Duties

• The contractor shall provide support as a point of contact for the Passport & Visa Program.
• Answers and interview incoming callers to determine the appropriate action to be taken.
• Independently completes special research request. Exchanges and develops information.
• Resolves discrepancies and makes recommendations about conflicting program-related materials.
• Collects program information from technical specialists, enters it into a variety of electronic information systems, searches for related information, and retrieves all relevant data.
• Consolidates the information into presentation format. Sort incoming mail and forwards to appropriate Specialist.
• Meet with the daily courier to sign and pickup passports delivered to the DEA HQS facility.
• Conducts regular interactions with colleagues in order to complete work assignments.
• Assignments are varied in nature yet limited in complexity. Perform other clerical and program support duties as assigned.

General Experience

• High school diploma
• The position requires practical knowledge of standard procedures in an administrative or technical field.
• Possess skills and diplomacy in dealing with a wide range of callers.
• Skills in listening with the ability to effectively articulate detailed information to the appropriate specialists in a logical and clear manner.
• Ability to organize material into a written format for effective presentation.
• Knowledge of database applications and the ability to easily learn new databases to input/retrieve data.

EEO Statement

XLA is committed to the full inclusion of all qualified individuals and is an equal opportunity employer committed to supporting equality and integrity in the workplace, professional development and education, and an entrepreneurial atmosphere.

We encourage qualified individuals with disabilities to apply. If a reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at 703-584-8317 or via email at [e-mail]. For persons who are deaf, hard of hearing, deafblind, or deaf-disabled, XLA will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.

We are proud to be an EEO/VETERAN EMPLOYER.

All qualified applicants will receive consideration for employment without regard to their protected veteran or disabled status and will not be discriminated against for self-identifying with either category.