Programs & Projects Analyst

Waukesha County; United States; On-site; USD 66,000 - 92,000; Full time

Benefits offered by this job

Excellent health/dental/vision

Pension plan with employer match

On-site fitness center

Generous paid time off

Job summary

Waukesha County’s Department of Health and Human Services is seeking a Programs & Projects Analyst to oversee quality assurance in the Economic Support Services program. You will supervise the QA team, coach ESS staff, and build data systems to inform leadership and drive training analysis.

Apply your expertise to improve accuracy and service delivery. The role requires strong analytical and leadership skills with experience in IMQA/PCR tools, policy interpretation, and cross-team collaboration.

Qualifications

• Bachelor's degree in business/public/healthcare administration or related field.
• Two years of professional work experience in research, analysis, evaluation, planning, or project management.
• Master's degree may substitute for one year of the work experience requirement.

Responsibilities

• Provide QA reviews and supervise the QA team.
• Coach and mentor ESS staff.
• Conduct targeted QA reviews using IMQA and PCR tools.
• Build and maintain data systems to inform leadership and drive training analysis.
• Document findings in PCR and IMQA tools and spreadsheets.
• Report trends and errors for program management.
• Follow through on corrective actions for case reviews.
• Select targeted cases for QA reviews.
• Provide one-on-one intervention training to staff with performance challenges.
• Mentor QA ESS staff in eligibility determinations.
• Build productive relationships with Moraine Lakes staff and partners.

Skills

Quality Assurance

Data analysis

Staff coaching

Training

Leadership

Education

Bachelor's degree in business/public/healthcare administration

Master's degree in related field

Tools

IMQA tool

PCR tool

Excel

Job description

SALARY RANGE $31.84 - $44.20 WORK ASSIGNMENT DETAILS Waukesha County’s Department of Health and Human Services is recruiting for a Programs & Projects Analyst to oversee quality assurance in the Economic Support Services (ESS) program. Starting pay rate is $34/hour. This position advises and trains Economic Support staff regarding new and existing Income Maintenance (IM) eligibility policy, procedure, and systems initiatives to achieve the following outcomes: prevent incorrect eligibility decisions and benefit issuance; ensure Moraine Lakes Consortium residents receive the benefits and services available to them in an equitable and timely manner; contribute to the State and local agencies’ error reduction efforts; promote efficient and effective administration of these programs and prevent system misuse and fraudulent activities.

Responsibilities

• Provide Quality Assurance (QA) reviews and analysis and supervise the QA team comprised of ESS workers.
• Coach and mentor ESS staff.
• Conduct targeted QA reviews using the Income Maintenance Quality Assurance (IMQA) tool and the Pre-certification Review (PCR) for payment accuracy and correction of case errors.
• Build and maintain data systems to inform leadership and drive training need analysis for line staff.
• Document case findings in the PCR and IMQA tools, and on data collection spreadsheets.
• Report on trends and individual errors for program management.
• Follow-through for timely recommended corrective actions on case reviews.
• Select targeted cases for QA reviews.
• Provide special one-on-one intervention training to designated staff with performance challenges.
• Mentor QA ESS staff in their reviews of eligibility determinations.
• Build and maintain productive working relationships with Moraine Lakes staff, ADRC, DHS, recipients and advocacy groups.

CLASSIFICATION SPECIFICATION To view the full classification specification for Programs & Projects Analyst click here.

Minimum Training & Experience Requirements

• 1. Graduation from a recognized college or university with a bachelor’s degree in business or public or healthcare administration, the social services, police science, or a closely related field.
• 2. Two (2) years of responsible professional work experience which includes research, analysis, evaluation, planning, project management, law enforcement duties, or a closely related area.
• 3. A master’s degree in an area listed above maybe substituted for one year of the work experience requirement.

Benefits

• excellent health/dental/vision
• life insurance
• generous paid time off (vacation, 10 holidays, 3 floating holidays, ample accrued sick time that rolls over each year)
• an exceptional pension plan with employer match and lifetime retirement payment
• an optional tax advantaged 457 retirement savings plan
• Employees are recognized and valued through a pay for performance system.
• balanced work-life culture
• exceptional employee wellness program that offers a variety of programs and tools to help promote an employee’s wellness and health, including an on-site health & wellness clinic.
• professional development opportunities and encouragement to learn and practice continuous improvement and LEAN principles as we regularly ask ourselves "Is there a better way?"
• on-site fitness center
• free parking
• easy access to interstate highway systems

About Us: Waukesha County prides itself on operating in a business-like manner and is recognized as a leader delivering high quality services with competence and skill. With our vision of "Leading the Way", we value teamwork and collaboration, ethics and diversity, communication, efficiency and cost savings, innovation, and the wellbeing of our staff and the citizens we serve.

Location: Located in the City of Waukesha, our campus offers an on-site fitness center, free parking, and easy access to interstate highway systems. Waukesha County offers a perfect blend of urban and rural living where one can enjoy the benefits of quiet rural lake communities or opt for nearby attractions that the greater Milwaukee area offers including vast beach and park systems, public markets, performing arts, music festivals, and sports including the Milwaukee Admirals, Brewers, Bucks, Wave, Marquette University Golden Eagles and the UW-Milwaukee Panthers Basketball programs.

EEO: Waukesha County is committed to equal opportunity and nondiscrimination in employment and adheres to all Federal, State and County Equal Employment Opportunity laws, policies, plans, rules, regulations and ordinances. The County recognizes and accepts its important leadership role in providing for equal employment/service opportunities. It is the express policy of Waukesha County to promote equal employment opportunity among all who are employed by Waukesha County and who seek employment with Waukesha County. For further information visit: https://www.waukeshacounty.gov The County does not sponsor applicants for work visas. Applicants must be currently authorized to work in the United States on a full-time basis. If you have any recruitment questions or if you need an accommodation during the selection process because of a disability, please contact our office at 262-548-7044. Applicant Policy We are committed to service and find purpose in the work we do for our community! Check out our comprehensive benefits including an onsite health and wellness clinic! We value personal and professional development.