Programs & Projects Analyst – QA & Training Lead (ESS)

Waukesha County, WI; Waukesha (WI); On-site; USD 44,000 - 61,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Wellness program

Job summary

Waukesha County’s Department of Health and Human Services is recruiting a Programs & Projects Analyst to oversee QA in the ESS program. This role advises ESS staff on IM eligibility policy and systems initiatives to improve accuracy and timely benefit issuance.

The successful candidate will lead QA reviews, mentor ESS staff, and build data systems to guide training and corrective actions while coordinating with Moraine Lakes, ADRC, and DHS partners.

Qualifications

• Bachelor’s degree in a related field is required.
• Two years of professional experience in research, analysis, evaluation or project management.
• Master’s degree may substitute for one year of experience.

Responsibilities

• Provide QA reviews and supervise the QA team.
• Coach and mentor ESS staff.
• Conduct targeted QA reviews using IMQA and PCR for accuracy.
• Build and maintain data systems to inform leadership and training needs.
• Document findings in PCR/IMQA tools and on data sheets.
• Report trends and errors to management and recommend corrective actions.
• Select targeted cases for QA reviews and provide intervention training.
• Maintain relationships with Moraine Lakes staff and partners.

Skills

Quality assurance

Data analysis

Training & mentoring

Project management

Research & evaluation

Education

Bachelor’s degree in public/healthcare administration or related field

Master’s degree may substitute for 1 year of experience

Tools

IMQA tool

PCR tool

Data collection sheets

Job description

Waukesha County’s Department of Health and Human Services is recruiting a Programs & Projects Analyst to oversee QA in the ESS program. This role advises ESS staff on IM eligibility policy and systems initiatives to improve accuracy and timely benefit issuance.

The successful candidate will lead QA reviews, mentor ESS staff, and build data systems to guide training and corrective actions while coordinating with Moraine Lakes, ADRC, and DHS partners.