Administrative Specialist

Waukesha County, WI; Waukesha (WI); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health/dental/vision benefits

Pension plan

Generous paid time off

Job summary

Waukesha County Department of Health & Human Services invites you to apply for the position of Administrative Specialist in their Administrative Services Division. The regular schedule is 8:00 a.m. to 4:30 p.m. on Mon, Wed, Thu, Fri, and 10:15 a.m. to 6:45 p.m.

on Tuesdays. This is an onsite position only. Applicant must be able to work Tuesday evenings. Duties include managing a multi-line phone system, prescreening for eligibility, data entry for WIC enrollment, and ensuring accurate

Qualifications

• High School Diploma or GED is required.
• Two years of post-high school administrative support experience required.
• One year of post-high school training may substitute for one year of work experience.

Responsibilities

• Maintain quality customer service in a busy clinic environment.
• Respond to incoming calls, managing a multi-line phone system.
• Prescreen clients for program eligibility.
• Establish clients in the WIC database who are new to the program.
• Schedule clients for the correct appointment type based upon program regulations.
• Verify accurate documentation and conduct data entry for clients enrolling into the WIC program.
• Review paper files for accuracy of forms.
• Review electronic records for accuracy of data entry.
• File and pull charts to meet clinic needs.
• Ensure accuracy of WIC benefits issues to families enrolled.
• Communicate effectively with clients to explain program benefits and procedures.
• Respond to electronic communications.
• Maintain professional relationships within the county and with the public.
• Follow County policies and regulations; perform other duties as assigned.

Education

High School Diploma or GED

Two years post high school work experience providing administrative support

One year of recognized post high school training in business, administrative professional, or closely related field may substitute for one year of the work experience requirement

Job description

SALARY RANGE

$22.08 - $29.18

WORK ASSIGNMENT DETAILS

Waukesha County Department of Health & Human Services invites you to apply for the position of Administrative Specialist in their Administrative Services Division.

The regular schedule for this position is 8:00 a.m. to 4:30 p.m. on Monday, Wednesday, Thursday, and Friday, and 10:15 a.m. to 6:45 p.m. on Tuesdays.

This is an onsite position only. No remote work. Applicant must be able to work Tuesday evenings.

Specific duties of this position include:

• Maintain quality customer service in a busy clinic environment.
• Respond to incoming calls, managing a multi-line phone system.
• Prescreen clients for program eligibility.
• Establish clients within the WIC database that are new to the program.
• Schedule clients for the correct appointment type based upon program regulations.
• Verify accurate documentation is received and conduct data entry for clients enrolling into the WIC program.
• Review paper files for accuracy of forms.
• Review electronic records for accuracy of data entry.
• File and pull charts to meet clinic needs.
• Ensure accuracy of WIC benefits issues to families enrolled.
• Communicate tactfully with clients to ensure understanding of program benefits received, program procedures and protocols.
• Respond to incoming electronic communications.
• Maintain effective, professional, and respectful working relationships internally and with the public.
• Follow and adhere to County policies, procedures, and federal, state, and local regulations. Performs other duties as apparent or assigned.

CLASSIFICATION SPECIFICATION

To view the full classification specification for Administrative Specialist click here.

Minimum Training & Experience Requirements

1. High School Diploma or GED.
2. Two years post high school work experience providing administrative support.
3. One year of recognized post high school training in business, administrative professional, or closely related field may substitute for one year of the work experience requirement.

Waukesha County provides a comprehensive compensation and benefits package including excellent health/dental/vision, life insurance, generous paid time off (vacation, 10 holidays, 3 floating holidays, ample accrued sick time that rolls over each year), an exceptional pension plan with employer match and lifetime retirement payment plus an optional tax advantaged 457 retirement savings plan.

Employee well-being is promoted through a balanced work-life culture and through an exceptional employee wellness program that offers a variety of programs and tools to help promote an employee’s wellness and health, including an on-site health & wellness clinic.

About Us:

Waukesha County prides itself on operating in a business-like manner and is recognized as a leader delivering high quality services with competence and skill. With our vision of “Leading the Way”, we value teamwork and collaboration, ethics and diversity, communication, efficiency and cost savings, innovation, and the wellbeing of our staff and the citizens we serve. Employees are provided professional development opportunities and encouragement to learn and practice continuous improvement and LEAN principles as we regularly ask ourselves “Is there a better way?”

Location:

Located in the City of Waukesha, our campus offers an on-site fitness center, free parking, and easy access to interstate highway systems. Waukesha County offers a perfect blend of urban and rural living where one can enjoy the benefits of quiet rural lake communities or opt for nearby attractions that the greater Milwaukee area offers including vast beach and park systems, public markets, performing arts, music festivals, and sports including the Milwaukee Admirals, Brewers, Bucks, Wave, Marquette University Golden Eagles and the UW-Milwaukee Panthers Basketball programs.

EEO:

Waukesha County is committed to equal opportunity and nondiscrimination in employment and adheres to all Federal, State and County Equal Employment Opportunity laws, policies, plans, rules, regulations and ordinances. The County recognizes and accepts its important leadership role in providing for equal employment/service opportunities. It is the express policy of Waukesha County to promote equal employment opportunity among all who are employed by Waukesha County and who seek employment with Waukesha County.

For further information visit:

https://www.waukeshacounty.gov

The County does not sponsor applicants for work visas. Applicants must be currently authorized to work in the United States on a full-time basis.