Programs & Projects Analyst

Socket.dev; Wisconsin; On-site; USD 44,000 - 61,000; Full time

Benefits offered by this job

Health/Dental/Vision insurance

Life insurance

Paid time off

Pension plan with employer match

457 retirement plan

Merit-based pay increases

Wellness program

Job summary

Waukesha County is seeking a Programs & Projects Analyst to oversee quality assurance in the Economic Support Services (ESS) program. This role advises and trains ESS staff on Income Maintenance policy, procedures, and system initiatives to prevent incorrect eligibility decisions and ensure timely benefits.

Responsibilities include QA reviews, supervising the QA team, coaching ESS staff, using IMQA and PCR tools, building data systems for leadership, reporting trends, and mentoring staff while

Qualifications

• Bachelor’s degree in business, public or healthcare administration, social services, police science, or a closely related field.
• Two years of responsible professional work experience including research, analysis, evaluation, planning, project management, or related area.
• Master’s degree in an area listed above may substitute for one year of the work experience requirement.

Responsibilities

• Provide QA reviews and analysis and supervise the QA team comprised of ESS workers.
• Coach and mentor ESS staff.
• Conduct targeted QA reviews using the IMQA tool and the PCR for payment accuracy and correction of case errors.
• Build and maintain data systems to inform leadership and drive training need analysis for line staff.
• Document case findings in the PCR and IMQA tools, and on data collection spread sheets.
• Report on trends and individual errors for program management.
• Follow-through for timely recommended corrective actions on case reviews.
• Select targeted cases for QA reviews.
• Provide special one‑on‑one intervention training to designated staff with performance challenges.
• Mentor QA ESS staff in their reviews of eligibility determinations.
• Build and maintain productive working relationships with Moraine Lakes staff, ADRC, DHS, recipients and advocacy groups.

Skills

Quality Assurance

Staff coaching

Data analysis

Training

Policy knowledge

Education

Bachelor’s degree in business or public/healthcare administration, social services, police science, or related field

Master’s degree may substitute for one year of experience

Tools

IMQA tool

PCR tool

Job description

SALARY RANGE

$31.84 - $44.20

WORK ASSIGNMENT DETAILS

Waukesha County’s Department of Health and Human Services is recruiting for a Programs & Projects Analyst to oversee quality assurance in the Economic Support Services (ESS) program. This position advises and trains Economic Support staff regarding new and existing Income Maintenance (IM) eligibility policy, procedure, and systems initiatives to achieve the following outcomes: prevent incorrect eligibility decisions and benefit issuance; ensure Moraine Lakes Consortium residents receive the benefits and services available to them in an equitable and timely manner; contribute to the State and local agencies’ error reduction efforts; promote efficient and effective administration of these programs and prevent system misuse and fraudulent activities.

Responsibilities will include:

• Provide Quality Assurance (QA) reviews and analysis and supervise the QA team comprised of ESS workers.
• Coach and mentor ESS staff.
• Conduct targeted QA reviews using the Income Maintenance Quality Assurance (IMQA) tool and the Pre-certification Review (PCR) for payment accuracy and correction of case errors.
• Build and maintain data systems to inform leadership and drive training need analysis for line staff.
• Document case findings in the PCR and IMQA tools, and on data collection spread sheets.
• Report on trends and individual errors for program management.
• Follow-through for timely recommended corrective actions on case reviews.
• Select targeted cases for QA reviews.
• Provide special one‑on‑one intervention training to designated staff with performance challenges.
• Mentor QA ESS staff in their reviews of eligibility determinations.
• Build and maintain productive working relationships with Moraine Lakes staff, ADRC, DHS, recipients and advocacy groups.

CLASSIFICATION SPECIFICATION

To view the full classification specification for Programs & Projects Analyst click here.

Minimum Training & Experience Requirements

1. Graduation from a recognized college or university with a bachelor’s degree in business or public or healthcare administration, the social services, police science, or a closely related field.
2. Two (2) years of responsible professional work experience which includes research, analysis, evaluation, planning, project management, law enforcement duties, or a closely related area.
3. A master’s degree in an area listed above maybe substituted for one year of the work experience requirement.

Benefits

• excellent health/dental/vision
• life insurance
• generous paid time off (vacation, 10 holidays, 3 floating holidays, ample accrued sick time that rolls over each year)
• an exceptional pension plan with employer match and lifetime retirement payment plus an optional tax advantaged 457 retirement savings plan.
• Amongst many other benefits, employees are recognized and valued through a pay for performance system.
• Successful candidates will be eligible for performance-based merit increases and non-base performance awards.
• Employee well-being is promoted through a balanced work-life culture and through an exceptional employee wellness program that offers a variety of programs and tools to help promote an employee's wellness and health, including an on-site health & wellness clinic.

About Us

Waukesha County prides itself on operating in a business-like manner and is recognized as a leader delivering high quality services with competence and skill. With our vision of "Leading the Way", we value teamwork and collaboration, ethics and diversity, communication, efficiency and cost savings, innovation, and the wellbeing of our staff and the citizens we serve. Employees are provided professional development opportunities and encouragement to learn and practice continuous improvement and LEAN principles as we regularly ask ourselves "Is there a better way?"

Location

Located in the City of Waukesha, our campus offers an on-site fitness center, free parking, and easy access to interstate highway systems. Waukesha County offers a perfect blend of urban and rural living where one can enjoy the benefits of quiet rural lake communities or opt for nearby attractions that the greater Milwaukee area offers including vast beach and park systems, public markets, performing arts, music festivals, and sports including the Milwaukee Admirals, Brewers, Bucks, Wave, Marquette University Golden Eagles and the UW‑Milwaukee Panthers Basketball programs.

EEO

Waukesha County is committed to equal opportunity and nondiscrimination in employment and adheres to all Federal, State and County Equal Employment Opportunity laws, policies, plans, rules, regulations and ordinances. The County recognizes and accepts its important leadership role in providing for equal employment/service opportunities. It is the express policy of Waukesha County to promote equal employment opportunity among all who are employed by Waukesha County and who seek employment with Waukesha County.

Further Information

For further information visit: https://www.waukeshacounty.gov

The County does not sponsor applicants for work visas. Applicants must be currently authorized to work in the United States on a full-time basis.