Veterans' Services Specialist

Waukesha County; United States; On-site; USD 34,329 - 47,706; Full time

Benefits offered by this job

Health/dental/vision

Life insurance

Paid time off

Pension plan with employer match

457 retirement plan

Merit-based increases

Wellness program

On-site health & wellness clinic

Job summary

Waukesha County is seeking a Veterans' Pension Benefits Specialist to assist veterans, survivors, and eligible family members with understanding, preparing, and pursuing pension-related benefits through federal, state, and local programs.

The role involves direct client service, eligibility screening, claims documentation, and ensuring timely benefit submissions in compliance with applicable rules and regulations. A strong background in case coordination and office administration is preferred.

Qualifications

• High School Diploma or GED required.
• Four years of work experience, including duties in case coordination, office management, or administration of entitlement or benefit programs.
• Bachelor’s degree in business administration or social sciences may substitute for the work experience requirement.
• Obtain applicable state and federal certifications and accreditations within twelve (12) months of hire.
• Valid Driver’s License.

Responsibilities

• Assist veterans, surviving spouses, dependents, and eligible family members with understanding, preparing, and pursuing pension-related benefits.
• Screen eligibility and develop claims documentation.
• Support accurate, timely benefit submissions to federal, state, and county programs.
• Coordinate with related offices to ensure smooth processing and service delivery.

Skills

Case coordination

Office administration

Entitlement benefits knowledge

Education

High School Diploma or GED

Bachelor’s degree in business administration or social sciences

Job description

Salary Range $24.92 - $34.63

The Veteran’s Pension Benefits Specialist (Veterans' Services Specialist) is responsible for assisting veterans, surviving spouses, dependents, and eligible family members with understanding, preparing, and pursuing pension-related benefits through the U.S. Department of Veterans Affairs and related state or local benefit programs. This position provides direct client service, conducts eligibility screening, develops claims documentation, and supports accurate, timely benefit submissions in accordance with federal, state, and county requirements.

Minimum Training & Experience Requirements

• High School Diploma or GED.
• Four (4) years of work experience, two (2) years of which included duties in case coordination, office management, or administration of entitlement or benefit programs.
• A bachelor’s degree from a recognized college or university with major courses in business administration or social sciences, may be substituted for the work experience requirement.
• Obtain applicable state and federal certifications and accreditations within twelve (12) months of hire.
• Valid Driver’s License.

Waukesha County provides a comprehensive compensation and benefits package including excellent health/dental/vision, life insurance, generous paid time off (vacation, 10 holidays, 3 floating holidays, ample accrued sick time that rolls over each year), an exceptional pension plan with employer match and lifetime retirement payment plus an optional tax advantaged 457 retirement savings plan. Amongst many other benefits, employees are recognized and valued through a pay for performance system. Successful candidates will be eligible for performance-based merit increases and non-base performance awards. Employee well-being is promoted through a balanced work-life culture and through an exceptional employee wellness program that offers a variety of programs and tools to help promote an employee's wellness and health, including an on-site health & wellness clinic.

• excellent health/dental/vision
• life insurance
• generous paid time off (vacation, 10 holidays, 3 floating holidays, ample accrued sick time that rolls over each year)
• an exceptional pension plan with employer match and lifetime retirement payment plus an optional tax advantaged 457 retirement savings plan
• employees are recognized and valued through a pay for performance system
• successful candidates will be eligible for performance-based merit increases and non-base performance awards
• balanced work-life culture
• an exceptional employee wellness program that offers a variety of programs and tools to help promote an employee's wellness and health, including an on-site health & wellness clinic

About Us

Waukesha County prides itself on operating in a business-like manner and is recognized as a leader delivering high quality services with competence and skill. With our vision of "Leading the Way", we value teamwork and collaboration, ethics and diversity, communication, efficiency and cost savings, innovation, and the wellbeing of our staff and the citizens we serve. Employees are provided professional development opportunities and encouragement to learn and practice continuous improvement and LEAN principles as we regularly ask ourselves "Is there a better way?"

Location: Located in the City of Waukesha, our campus offers an on-site fitness center, free parking, and easy access to interstate highway systems. Waukesha County offers a perfect blend of urban and rural living where one can enjoy the benefits of quiet rural lake communities or opt for nearby attractions that the greater Milwaukee area offers including vast beach and park systems, public markets, performing arts, music festivals, and sports including the Milwaukee Admirals, Brewers, Bucks, Wave, Marquette University Golden Eagles and the UW-Milwaukee Panthers Basketball programs.

EEO

Waukesha County is committed to equal opportunity and nondiscrimination in employment and adheres to all Federal, State and County Equal Employment Opportunity laws, policies, plans, rules, regulations and ordinances. The County recognizes and accepts its important leadership role in providing for equal employment/service opportunities. It is the express policy of Waukesha County to promote equal employment opportunity among all who are employed by Waukesha County and who seek employment with Waukesha County. For further information visit: https://www.waukeshacounty.gov The County does not sponsor applicants for work visas. Applicants must be currently authorized to work in the United States on a full-time basis.