Quality Assurance Programs Analyst — Mentor & Data-Driven

waukeshacounty; Waukesha (WI); On-site; USD 44,000 - 61,000; Full time

Benefits offered by this job

Health/dental/vision

On-site fitness center

Pension plan with employer match

Wellness program

Job summary

Waukesha County's Department of Health and Human Services is seeking a Programs & Projects Analyst to oversee quality assurance in the Economic Support Services (ESS) program. The starting pay rate is $34/hour.

This position advises and trains Economic Support staff regarding new and existing Income Maintenance policy, procedures, and systems initiatives to improve accuracy, equity, and timely benefit issuance while building data systems for leadership and training needs.

Qualifications

• Bachelor's degree in business, public or healthcare administration or a closely related field.
• Two years of professional work experience including research, analysis, evaluation, planning or project management.
• Master's degree may substitute for one year of experience.

Responsibilities

• Provide QA reviews and supervise the QA team.
• Coach and mentor ESS staff.
• Conduct targeted QA reviews using IMQA and PCR for accuracy.
• Build and maintain data systems to inform leadership and drive training needs.
• Document findings in PCR/IMQA and on data sheets.
• Report trends and errors for program management.
• Recommend timely corrective actions on case reviews.
• Select targeted cases for QA reviews.
• Provide one-on-one intervention training to staff with performance challenges.
• Mentor QA ESS staff in eligibility determinations.
• Build relationships with Moraine Lakes staff, ADRC, DHS and advocacy groups.

Skills

Quality Assurance

Staff coaching

Data analysis

Project management

Training development

Education

Bachelor's degree in business/public/health admin or related field

Job description

Waukesha County's Department of Health and Human Services is seeking a Programs & Projects Analyst to oversee quality assurance in the Economic Support Services (ESS) program. The starting pay rate is $34/hour.

This position advises and trains Economic Support staff regarding new and existing Income Maintenance policy, procedures, and systems initiatives to improve accuracy, equity, and timely benefit issuance while building data systems for leadership and training needs.