QA & Programs Analyst — Lead Training & Compliance

Waukesha County Human Resources; Waukesha (WI); On-site; USD 44,000 - 61,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Pension plan with employer matching

457 retirement plan

Job summary

Waukesha County Human Resources seeks a Programs & Projects Analyst to oversee quality assurance in the Economic Support Services program, guiding staff and ensuring accurate eligibility determinations. The role emphasizes training, data-driven insights, and collaboration with Moraine Lakes and DHS to improve outcomes.

Starting pay rate is $34/hour; the position offers a comprehensive benefits package and a supportive county environment located in Wisconsin.

Qualifications

• Bachelor's degree in business or public/health administration or a closely related field.
• Two years of professional work experience including research, analysis, evaluation, planning, or project management.
• Master's degree may substitute for one year of experience.

Responsibilities

• Provide Quality Assurance (QA) reviews and analysis and supervise the QA team comprised of ESS workers.
• Coach and mentor ESS staff.
• Conduct targeted QA reviews using the IMQA tool and PCR for payment accuracy and correction of case errors.
• Build and maintain data systems to inform leadership and drive training need analysis for line staff.
• Document case findings in the PCR and IMQA tools, and on data collection spreadsheets.
• Report on trends and individual errors for program management.
• Follow-through for timely recommended corrective actions on case reviews.
• Select targeted cases for QA reviews.
• Provide special one-on-one intervention training to designated staff with performance challenges.
• Mentor QA ESS staff in their reviews of eligibility determinations.
• Build and maintain productive working relationships with Moraine Lakes staff, ADRC, DHS, recipients and advocacy groups.

Skills

QA Reviews

Team Leadership

Data Analysis

Training & Mentoring

Education

Bachelor's degree in related field

2 years professional experience

Master's substitution allowed

Tools

IMQA tool

Pre-certification Review (PCR)

Job description

Waukesha County Human Resources seeks a Programs & Projects Analyst to oversee quality assurance in the Economic Support Services program, guiding staff and ensuring accurate eligibility determinations. The role emphasizes training, data-driven insights, and collaboration with Moraine Lakes and DHS to improve outcomes.

Starting pay rate is $34/hour; the position offers a comprehensive benefits package and a supportive county environment located in Wisconsin.