PROGRAM TECHNICIAN

California Lottery; San Diego (CA); On-site; USD 37,000 - 50,000; Full time

Job summary

The California Lottery is seeking a Program Technician to provide specialized technical services to Lottery winners, players, retailers and sales staff under close supervision of the Lottery Manager (Sales). The position is based at the San Diego District Sales Office and is not eligible for telework.

New to State candidates will be hired at the minimum salary or alternate range minimum when applicable. Apply online via CalCareers and monitor your email for communications related to your

Qualifications

• Knowledge of customer service principles and handling challenging customers and retailers.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
• Knowledge of basic research and data gathering and record-keeping techniques.
• Bilingual skills are highly desirable, but not required.

Responsibilities

• Provide specialized technical services to Lottery winners, players, retailers and sales staff.
• Perform a variety of duties under close supervision of the Lottery Manager (Sales).
• Refer to the Duty Statement for detailed duties.

Skills

Customer service principles

Data gathering

Bilingual

Tools

Word

Excel

PowerPoint

Job description

$3,316.00 - $4,456.00 per Month

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Under close supervision of the Lottery Manager (Sales), the Program Technician is responsible for performing a variety of duties related to providing specialized technical services to Lottery winners, players, retailers and sales staff. Please see duty statement for specific duties.

This position is headquartered at the San Diego District Sales Office. This position is not eligible for telework.

Why choose the California State Lottery?

People are drawn to the Lottery because we:

• Are an energetic, creative, and talented team
• Value diversity and inclusion in the workplace
• Empower team members to bring their knowledge, expertise, and innovation
• Recognize individual and team contributions
• Support the importance of work-life balance
• Invest in the professional development of our team members
• Are dedicated to preserving our environment by lowering our carbon footprint

All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications for the position on your State Application(STD Form 678). The application should also clearly demonstrate the candidate’s ability to meet the Desirable Qualifications identified in this job advertisement. The Classification Specification is located on thisJob Announcement Postingunder "Minimum Requirements."

It is highly recommended that you apply online using your CalCareers account. It is not necessary to return the contact letter if you applied electronically. Please ensure to monitor your email and/or CalCareers account for communication associated with your application submission.

Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours for Personal Leave hours each month. For more details, please click here to visit the California Department of Human Resources (CalHR) website.

Duty Statement

You will find additional information about the job in the Duty Statement.

Working Conditions

• Schedule: 8am – 5pm Monday-Friday
• Travel: None
• Other: Work in an office setting.

Minimum Requirements

PROGRAM TECHNICIAN

PROGRAM TECHNICIAN $3,316.00 - $4,456.00A New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions: 1

Work Location: In Office

Job Type: Permanent, Full Time

Department Information

The California Lottery is a multi-billion-dollar enterprise headquartered in Sacramento. It is one of the few state organizations that is a revenue generator, not accepting taxpayer dollars from the state’s general fund. Our mission is to provide supplemental funding for California’s public schools and colleges. We are passionate about creating a better tomorrow - one child at a time. The mix of talented people within our workplace reflects the rich diversity inherent within the State of California.We celebrate the contributions of each individual and strive to create a work environment that is inclusive, collaborative, and welcoming.We believe in California For All.

In fiscal year 2024-25, the California Lottery generated sales of more than $9.2 billion with approximately $1.9 billion earned for California public schools. Lottery products are sold at more than 23,000 retail locations throughout the state, from independent neighborhood shops to convenience stores, liquor stores to supermarkets, and more. Retail product offerings include an average of 52 fun and entertaining Scratchers® games and several draw games, including jackpot games such as Powerball®, Mega Millions®, and SuperLotto Plus® and daily games such as Fantasy 5 and Hot Spot®.

• The California State Lottery Act provides that no person may be hired as an employee of the Commission if that person has been convicted of a felony or any gambling related offense.
• Thispositionrequiresa Background Investigation be cleared prior to being hired.
• If you are basing your eligibility on education, ( http://www.calhr.ca.gov/state-hr-professionals/pages/job-descriptions.aspx ), provide your transcripts and/or diploma. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be unofficial ; official transcripts will be required upon appointment . Please redact birthdates and social security numbers.

Desirable Qualifications

• Knowledge of customer service principles, including the ability to handle challenging customers and retailers while providing service in a professional manner.
• Proficiency with Microsoft Office Suiteprograms including Word, Excel, and PowerPoint.
• Knowledge of basic research and data gathering and record-keeping techniques.
• Bilingual skills are highly desirable, but not required.

Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Department Website: http://www.calottery.com

Human Resources
[phone]
[e-mail]

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice)TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

EEO Contact:
Equal Employment Opportunity Office
[phone]
[e-mail]

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.