Customer Service Technician

California Lottery; Sacramento (CA); On-site; USD 37,000 - 50,000; Full time

Job summary

California Lottery is seeking a Customer Service Technician to join an onsite team at the Sacramento District Office. The role focuses on enhancing the customer experience in the Sacramento County area and requires working in the office with no telework eligibility.

The position is permanent, full time, with a salary range of $3,316.00 to $4,456.00 per month. New hires start at the minimum of the salary range, and there are two positions available in Sacramento County.

Qualifications

• Work experience assisting the public either in-person or by phone.
• Ability to follow direction and adhere to written procedures, evaluate situations accurately and take effective action.
• Knowledge of modern office methods, equipment and procedures.
• Ability to prioritize and organize work and manage time effectively.
• Knowledge of basic computer skills and working with Microsoft Suites Application.
• Bilingual capabilities are desired but NOT required

Skills

Public interaction

Follow procedures

Office equipment

Time management

MS Office

Bilingual preferred

Job description

Job Description And Duties

This is an onsite opportunity to be part of a dynamic Lottery team working in a growing prize payment program to enhance the customer experience in the Sacramento County area!

This position requires a current Program Technician exam. If you need to take the exam or if your score has expired, click here to gain list eligibility.

This position is headquartered at the Sacramento District Office. This position is not eligible for telework.

When choosing a state organization to work for, there are a lot of options. Why choose the California State Lottery?

People Are Drawn To The Lottery Because We:

• Are an energetic, creative, and talented team
• Value diversity and inclusion in the workplace
• Empower team members to bring their knowledge, expertise, and innovation
• Recognize individual and team contributions
• Support the importance of work-life balance
• Invest in the professional development of our team members
• Are dedicated to preserving our environment by lowering our carbon footprint

All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications for the position on your State Application (STD Form 678). The application should also clearly demonstrate the candidate’s ability to meet the Desirable Qualifications identified in this job advertisement.

Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours for Personal Leave hours each month. For more details, please click here to visit the California Department of Human Resources (CalHR) website.

You will find additional information about the job in the Duty Statement.

Working Conditions

• Schedule: 8am to 5pm Monday through Friday
• Travel: n/a
• Other: n/a

Minimum Requirements

• PROGRAM TECHNICIAN

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details

• Job Code #: JC-536190
• Position #(s): 358-221-9927-005, 358-221-9927-004
• Working Title: Customer Service Technician
• Classification: PROGRAM TECHNICIAN
• Salary: $3,316.00 - $4,456.00 A
• # of Positions: 2
• Work Location: Sacramento County
• Telework: In Office
• Job Type: Permanent, Full Time

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Desirable Qualifications

• Work experience assisting the public either in-person or by phone.
• Ability to follow direction and adhere to written procedures, evaluate situations accurately and take effective action.
• Knowledge of modern office methods, equipment and procedures.
• Ability to prioritize and organize work and manage time effectively.
• Knowledge of basic computer skills and working with Microsoft Suites Application
• Bilingual capabilities are desired but NOT required

Contact Information

Human Resources Contact: Human Resources, JC-536190. [phone]. [e-mail].

Hiring Unit Contact: Stacy Grays. [phone]. [e-mail].

EEO Contact: Equal Employment Opportunity Office. [phone]. [e-mail].

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice).

Position Location

Sacramento District Office
4106 East Commerce Way
Sacramento, CA 95834

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.