Program & Tech Support Specialist

State of Louisiana; Baton Rouge (LA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Parental Leave

Holidays and Leave

E-verify information

Job summary

Louisiana Department of Health is seeking a skilled administrator to be a key resource for resolving high-level phone software issues and supporting end-users. You will track system performance, communicate program policies, and collaborate with internal teams to ensure seamless operations.

The role focuses on troubleshooting, reporting, and ensuring timely resolution of technical issues, with opportunities to grow within LDH’s dynamic environment in East Baton Rouge Parish.

Qualifications

• Five years of experience in administrative services, public health, social services, or health services; OR
• Six years of full-time experience in any field plus two years of experience in administrative services, public health, social services, or health services; OR
• A bachelor’s degree plus two years of experience in administrative services, public health, social services, or health services; OR
• An advanced degree in a social science field, public health, counseling, social work, rehabilitation services, business, public, or health administration, or Juris Doctorate plus one year of experience in administrative services, public health, social services, or health services.

Responsibilities

• Processes and resolves high-level phone software support tickets and technical issues in a timely manner.
• Provides technical support and troubleshooting assistance to end-users of phone platforms and related software systems.
• Responds to internal operational issues, concerns, and customer inquiries to ensure effective communication and problem resolution.
• Researches, interprets, and communicates program policies, procedures, and updates to internal and external stakeholders.
• Identifies training and resource needs to support system functionality, user performance, and operational efficiency.
• Maintains accurate records, prepares reports, and conducts correspondence related to assigned program activities and system operations.
• Monitors and tracks system outages, service disruptions, and technical issues and reports findings to leadership for follow-up and resolution.

Skills

Accepting Direction

Building and Supporting Teams

Testing and Troubleshooting

Education

Bachelor’s degree

Advanced degree in social science / public health / counseling / social work / rehabilitation / business / public or health administration / JD

Job description

Louisiana Department of Health is seeking a skilled administrator to be a key resource for resolving high-level phone software issues and supporting end-users. You will track system performance, communicate program policies, and collaborate with internal teams to ensure seamless operations.

The role focuses on troubleshooting, reporting, and ensuring timely resolution of technical issues, with opportunities to grow within LDH’s dynamic environment in East Baton Rouge Parish.