Program Support Specialist — Tech Troubleshooter

LDH-Medical Vendor Administration; Baton Rouge (LA); On-site; USD 52,000 - 72,000; Full time

Job summary

Louisiana Department of Health is seeking a qualified professional to join the Eligibility Field Operations team in Baton Rouge. The role focuses on resolving high-level phone software issues, providing end-user support, and ensuring timely communication of program policies and updates.

You will collaborate with internal teams, identify training needs, and maintain seamless operations through effective reporting and technical support.

Qualifications

• Five years of experience in administrative services, public health, social services, or health services, OR
• Six years of full-time experience in any field plus two years of relevant admin/public health experience, OR
• Bachelor’s degree plus two years in admin/public health, social services, or health services, OR
• Advanced degree in a related field plus one year in admin/public health, social services, or health services.

Responsibilities

• Processes and resolves high-level phone software support tickets in a timely manner.
• Provides technical support and troubleshooting to end-users of phone platforms and related software.
• Responds to internal operational issues, concerns, and customer inquiries to ensure effective communication and resolution.
• Researches, interprets, and communicates program policies, procedures, and updates to stakeholders.
• Identifies training and resource needs to support system functionality and efficiency.
• Maintains records, prepares reports, and conducts correspondence related to program activities.
• Monitors system outages and issues and reports findings to leadership for follow-up.

Skills

Accepting Direction

Team Building

Testing & Troubleshooting

Education

5+ years in admin services / public health / social services / health services

6 years full-time in any field + 2 years in relevant admin/public health roles

Bachelor's degree + 2 years in relevant fields

Advanced degree in social science / public health / counseling / social work / rehab / business / health administration / JD + 1 year in admin

Job description

Louisiana Department of Health is seeking a qualified professional to join the Eligibility Field Operations team in Baton Rouge. The role focuses on resolving high-level phone software issues, providing end-user support, and ensuring timely communication of program policies and updates.

You will collaborate with internal teams, identify training needs, and maintain seamless operations through effective reporting and technical support.