Program Support Specialist Administrative & Data Champion

ADP, Inc.; Richmond (VA); On-site; USD 37,000 - 52,000; Full time

Benefits offered by this job

Health/Dental/Vision Insurance

Short Term Disability and Group Term-L

Additional Fringe Benefits

Retirement Plan

Paid Time Off

Professional Development Fund

Free LPC Supervision

Job summary

ADP, Inc. is seeking an Administrative Program Support Specialist in Richmond, VA to help our disability services programs operate smoothly.

The role is full-time, 8am-5pm, Monday through Friday, with on-site work in our Richmond office. You will provide administrative support, handle referrals and data in case management systems, generate reports, and collaborate with staff and clients to ensure timely service delivery.

Qualifications

• Knowledge of administrative principles and practices.
• Experience using electronic health records, Microsoft Office and database management.
• Strong data entry, organizational, analytical and problem solving skills.
• Ability to prioritize tasks and manage time efficiently.
• Excellent verbal and written communication skills.
• Flexibility and adaptability to change in a fast-paced work environment.
• A focus on providing excellent service to internal and external stakeholders.

Responsibilities

• Provide administrative support functions for assigned programs.
• Assist with processing new referrals/cases, authorizations, tracking and processing data in electronic case management systems.
• Generate monthly reports, invoices and documents.
• Enter data from a variety of sources, such as reports, bills, people and documents.
• Collect and compile data from a variety of sources, such as reports, bills, people and documents.
• Cross reference records to ensure accuracy.
• Communicate effectively with internal staff, referral sources, and clients.
• Meet assigned deadlines in regards to all administrative responsibilities.
• Provide back up to front desk coverage by answering phones, processing mail and faxes and interacting effectively with staff, customers and clients.
• Provide back up administrative support to different programs/services.
• Assist with file audits.

Skills

Administrative principles

Electronic health records

Microsoft Office

Database management

Data entry

Organization

Analytical skills

Problem solving

Time management

Communication skills

Education

High School diploma

Associate's degree

Bachelor's degree

Tools

Electronic health records software

Microsoft Office suite

Database management systems

Job description

ADP, Inc. is seeking an Administrative Program Support Specialist in Richmond, VA to help our disability services programs operate smoothly.

The role is full-time, 8am-5pm, Monday through Friday, with on-site work in our Richmond office. You will provide administrative support, handle referrals and data in case management systems, generate reports, and collaborate with staff and clients to ensure timely service delivery.