Program Support Lead - Operations & Compliance

ServiceSource Inc; Springfield (VA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Disability insurance

403(b) retirement plan

Flexible Spending and Health Savings

Employee Assistance Program

Tuition assistance

Paid time-off

Job summary

ServiceSource Inc in Virginia is seeking an Assistant Program Manager to cover the Program Manager’s duties in their absence and to support daily operations. You will ensure regulatory compliance and coordinate with staff, families, and coordinators to promote engagement and safety.

Responsibilities include documentation, reporting, staff training, and communicating program needs. A background in developmental disabilities and strong communication skills are essential for success in this role.

Qualifications

• High school diploma or GED required; Bachelor’s degree preferred.
• Minimum of 3 years experience working with individuals with developmental disabilities.
• Must pass Virginia DBHDS fingerprinting and background checks.
• Must pass Orientation to Developmental Disabilities (ODD) assessments.
• Driver’s license and clean driving record if driving is required.
• Proficiency in Microsoft Office and ability to use Teams or Zoom.
• Strong verbal and written communication skills; detail-oriented and self-directed.

Responsibilities

• Perform Program Manager duties when absent to ensure smooth daily operations.
• Maintain communication with management and on-site staff regarding issues.
• Assist individuals and staff with engagement and care activities.
• Ensure compliance with Medicaid, licensing, CARF, and regulatory bodies.
• Complete and review evaluation reports, ISPs, progress notes, and documents timely.
• Promote a safe, clean environment and report unsafe conditions.
• Train and support staff on accurate documentation practices.

Skills

Verbal communication

Written communication

Detail-oriented

Self-directed

Education

Bachelor’s degree preferred

Tools

Microsoft Office

Microsoft Teams

Zoom

Job description

ServiceSource Inc in Virginia is seeking an Assistant Program Manager to cover the Program Manager’s duties in their absence and to support daily operations. You will ensure regulatory compliance and coordinate with staff, families, and coordinators to promote engagement and safety.

Responsibilities include documentation, reporting, staff training, and communicating program needs. A background in developmental disabilities and strong communication skills are essential for success in this role.