Impact-Driven Program Operations Assistant

ServiceSource; Alexandria (VA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health coverage

Disability & Life Insurance

403(b) retirement

FSAs & HSAs

Employee Assistance Program

Wellness Program

Tuition Assistance

Paid time off

Job summary

ServiceSource in Alexandria, VA is seeking an assistant to the Program Manager to help oversee daily operations and ensure program compliance. You will support services, staff, and participants, maintaining accurate records and timely documentation across ISP, progress notes, and reports.

You will participate in team meetings, support in data collection, and help ensure safety, quality, and regulatory adherence (Medicaid, Licensure, CARF).

Qualifications

• Required: High school diploma or GED.
• Preferred: Bachelor’s degree and/or college level course-work in the human service field.
• Required: Three (3) years’ experience working with individuals with developmental disabilities.
• Preferred: Supervisory experience.
• Must pass the State of Virginia DBHDS fingerprinting and criminal background check.
• Must pass the ODD assessment and competencies.
• Driver’s license and driving eligibility as per site requirements.

Responsibilities

• Assist the Program Manager in daily operations and communicate with management and staff about site issues and concerns.
• Assist with documentation including ISPs, progress reviews, daily notes, and incident reports to ensure regulatory compliance.
• Encourage active engagement in group and individual activities, including community integration, personal care, and supervision of participant activities.
• Maintain accurate participant records and ensure timely documentation per PCP and regulatory standards.
• Attend staff trainings and participate in department/participant meetings as assigned.

Skills

Communication skills

Documentation

Regulatory compliance knowledge

Teamwork

Problem solving

Education

High school diploma or GED

Bachelor’s degree (preferred)

Tools

Microsoft Office

Microsoft Teams

Zoom

Data collection systems

Job description

ServiceSource in Alexandria, VA is seeking an assistant to the Program Manager to help oversee daily operations and ensure program compliance. You will support services, staff, and participants, maintaining accurate records and timely documentation across ISP, progress notes, and reports.

You will participate in team meetings, support in data collection, and help ensure safety, quality, and regulatory adherence (Medicaid, Licensure, CARF).