Program Support & Customer Service Specialist

Resource Innovations, Inc.; San Diego (CA); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Paid time off

401(k) with employer match

Health benefits

Parental leave

Commuter benefits

Job summary

Resource Innovations is seeking a Customer Services Representative in San Diego to provide exceptional support to program participants via phone and email. You will help with eligibility, enrollment documentation, and program requirements while maintaining accurate records and using program databases.

The role requires strong communication, attention to detail, and the ability to learn program guidelines; bilingual Spanish is a plus.

Qualifications

• HS diploma or equivalent required.
• At least 1 year in a customer service environment.
• At least 1 year in an office/administrative role.
• Bilingual Spanish preferred.

Responsibilities

• Provide professional customer service through inbound and outbound calls and email.
• Respond to questions on program guidelines, eligibility, services, and documentation.
• Maintain accurate records of customer interactions and contact attempts.
• Enter and update customer data in internal databases; use Excel for tasks.

Skills

Customer service

Communication skills

Attention to detail

Data entry

Education

High school diploma or equivalent

Office experience

Tools

Microsoft Office

Excel

Job description

Resource Innovations is seeking a Customer Services Representative in San Diego to provide exceptional support to program participants via phone and email. You will help with eligibility, enrollment documentation, and program requirements while maintaining accurate records and using program databases.

The role requires strong communication, attention to detail, and the ability to learn program guidelines; bilingual Spanish is a plus.