Energy Solutions Customer Support Specialist

Resource Innovations; San Diego (CA); Vor Ort; USD 33.000 - 42.000; Vollzeit

Benefits dieser Stelle

401(k) match

Medical, dental, and vision coverage

Paid vacation

Paid sick time

Paid holidays

Zusammenfassung

Resource Innovations in San Diego seeks a Customer Support Representative to provide exceptional service via inbound/outbound calls and email, assisting participants with eligibility, services, and documentation.

You will document interactions, maintain enrollment records, and research program guidelines while using Microsoft Office, particularly Excel, to manage data with accuracy and confidentiality.

Qualifikationen

• Minimum 1 year in a customer service environment.
• Minimum 1 year in an office environment performing administrative duties.
• Preferred: 2 years in a call center.

Aufgaben

• Provide professional customer service via inbound/outbound calls and email.
• Maintain accurate records of customer interactions and enrollment documents.
• Review guidelines, eligibility, and documentation requirements; respond to inquiries.
• Enter and update data in internal databases; use Excel for data entry.
• Meet productivity and quality standards and maintain confidentiality.

Kenntnisse

Customer service

Communication

Attention to detail

Bilingual Spanish

Ausbildung

High school diploma or equivalent

Tools

Microsoft Office

Excel

Jobbeschreibung

Resource Innovations in San Diego seeks a Customer Support Representative to provide exceptional service via inbound/outbound calls and email, assisting participants with eligibility, services, and documentation.

You will document interactions, maintain enrollment records, and research program guidelines while using Microsoft Office, particularly Excel, to manage data with accuracy and confidentiality.