Program Support Clerk (OA)

Veterans Health Administration

Jefferson Barracks (MO)

On-site

USD 42,000 - 54,000

Full time

5 days ago

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Job summary

Veterans Health Administration in Jefferson Barracks, MO seeks a Program Support Clerk for the Environmental Management Service. Position requires residing within commuting distance and involves handling timekeeping, leave, and clerical duties in a federal context.

Responsibilities include managing time and leave records, tracking attendance and FMLA usage, operating the Patient Effects Program, and coordinating with other departments to ensure compliance and efficient service delivery.

Qualifications

Must submit transcript if qualification is based on education.
Certification or foreign equivalency documents may be required for foreign education.
Knowledge of VA timekeeping policies and patient effects program operations is preferred.

Responsibilities

Manages time and leave as primary timekeeper for EMS.
Tracks attendance, overtime, FLMA usage, and unscheduled hours.
Operates front-desk duties: calls, visits, information about the office.
Manages Patient Effects Program (PEP) and stores patient effects as needed.
Oversees EOC abatement tracking and safety compliance.
Manages employee clearance and PIV badge sponsorship.
Inputs and tracks work orders and service requests.

Skills

Timekeeping

Leave tracking

Public contact

Record keeping

Education

High school diploma or equivalent

Tools

Timekeeping software

Job description

Department: Department of Veterans Affairs

This position functions as a Program Support Clerk for the Environmental Management Service (EMS) and is located at the Veterans Affairs St. Louis Health Care System (VASTLHCS) in Jefferson Barracks, MO.

Key Responsibilities

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Duties include, but may not be limited to: Manages time and leave in VA timekeeping system as the primary timekeeper for Environmental Management Service (EMS) and provides support to timekeeping staff for all units assigned. Ensures all information is correct according to guidelines, procedures, and policies and is kept up to date.

Provides current leave policies and procedures to assist in decision making. Tracks and prepares reports on daily attendance, overtime, Family Medical Leave Act (FLMA) usage, and unscheduled hours per employee. Loads, posts, examines, computes, and balances hours on the time and leave records and any required bi-weekly, monthly, quarterly, and annual reports.

Provides general clerical and public contact support services such as answering the telephone, referring visitors, or providing information about the office, its functions, and standard operating procedures. Receives and screens telephone calls and directs contact as appropriate; takes concise messages; answers questions concerning established policy. Responsible for the operation of the Patient Effects Program (PEP) in accordance with existing medical center policies.

Receives and stores patient effects for patients that are admitted to areas where storage is unavailable, or the patient effects are excessive and cannot be stored with the patient. Tracks Environment of Care (EOC) abatement activities to ensure timely completion and compliance with safety standards. Issues and receives uniforms, obtains signatures, and tracks all items issued and returned.

Manages employee clearance process - ensuring necessary documentation and steps are completed efficiently. Sponsors employees for their Personal Identity Verification (PIV) badges, coordinating with relevant departments. Inputs, tracks and manages work orders, maintaining logs for housekeeping and pest control requests, ensuring timely and accurate completion of service requests. Performs other duties as assigned.

Work Schedule: Monday-Friday 8:00am-4:30pm Recruitment & Relocation Incentives: Not authorized Critical Skills Incentive (CSI): Not approved

Requirements & Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. NOTE: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $41769 - $54300/yr.

What is the application deadline?

Applications close on 2026-10-19.

Who is eligible to apply?

This position is open under the 'Public' hiring path.