Program Support Assistant (OA)

U.S. Department of Veterans Affairs; Cape Coral (FL); On-site; USD 45,000 - 59,000; Full time

Job summary

Department of Veterans Affairs, Veterans Health Administration, seeks a Program Support Assistant for Home-Based Primary Care within Geriatrics and Extended Care. The role provides comprehensive administrative and technical support to HBPC and Homemaker/Home Health Aide programs delivering in-home care to Veterans.

The incumbent will handle admissions/discharges, referrals, patient services, data reporting, and coordination with care teams to ensure timely, accurate administrative actions and

Qualifications

• Administrative and technical support experience preferred.
• Experience coordinating services and data reporting is a plus.

Responsibilities

• Perform administrative and technical functions supporting HBPC and H/HHA programs.
• Process admissions and discharges and manage referrals and patient services.
• Maintain HBPC program data systems: collect, track, report data.

Job description

• Department: Department of Veterans Affairs

The employee serves as a Program Support Assistant (PSA) assigned to Home-Based Primary Care (HBPC) within Geriatrics and Extended Care (GEC). The position provides comprehensive administrative and technical support to HBPC and Homemaker/Home Health Aide (H/HHA) programs, which deliver interdisciplinary healthcare services to Veterans in their homes.

Key Responsibilities

The Program Support Assistant Duties Include but not limited to: The employee performs a full range of administrative and technical functions in support of HBPC and H/HHA program operations. Responsibilities include processing admissions and discharges, managing referrals, coordinating patient services, and supporting the overall delivery of in-home care services. Maintains and manages HBPC program data systems by collecting, tracking, correcting, and reporting data.

Assists in analyzing program data and supports leadership in identifying opportunities to improve program performance and efficiency. Provides administrative support to HBPC leadership and interdisciplinary team members by coordinating services, assisting with documentation processes, and supporting program implementation. Exercises independent judgment in managing workload, prioritizing tasks, and resolving administrative issues that arise in daily operations.

Coordinates with community agencies to initiate services, ensuring appropriate procedures are followed. Provides guidance to agencies regarding billing processes, service duration, documentation requirements, and program expectations. Supports continuity of care by ensuring timely and accurate completion of administrative actions. Serves as a primary point of contact for Veterans, caregivers, HBPC staff, medical center personnel, and external community agencies.

Responds to inquiries, provides program information, and facilitates communication to support coordination of care. Acts as a liaison between HBPC and other services within the VA medical center, as well as external healthcare organizations and agencies. Receives and processes referrals, assists with resolving issues, and ensures effective communication across all parties involved in patient care.

Exercises tact, diplomacy, and sound judgment when interacting with individuals at all levels, including handling sensitive situations and triaging urgent requests from field clinicians, patients, and caregivers. Performs general clerical and administrative duties necessary to support daily program operations. Responsibilities include managing correspondence, maintainingorganized records, scanning, faxing, and supporting documentation management.

Provides support for timekeeping, report preparation, and other administrative requirements. Maintains filing systems and ensures accuracy, confidentiality, and compliance with VA policies and procedures. Assists with operational tasks such as supporting logistics and maintaining program related documentation to ensure efficient office workflow. Complete all other duties assigned.

Work Schedule: Monday-Friday 8:00am-4:30pm Position Description Title/PD#: Program Support Assistant (OA)/PD10032A Physical Requirements: The work is partly sedentary, using the computer for most of the day. Some bending and standing is required.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $45409 – $59031/yr.

What is the application deadline?

Applications close on 2026-10-21.

Who is eligible to apply?

This position is open under the 'Public' hiring path.