Program Support Assistant

Baroco Corporation; Springfield (MA); On-site; USD 23,000 - 32,000; Full time

Job summary

Baroco Corporation in Springfield, MA is seeking a Program Support Assistant to provide essential administrative and reception support for daily program operations. You will act as a liaison for staff, clients, and partners while maintaining accurate records and supporting coordination.

The role requires a High School Diploma (Bachelor’s preferred) and at least 2 years of admin experience. Proficiency in Word processing and basic software is essential; bilingual candidates are a plus.

Qualifications

• High School Diploma required; Bachelor’s degree preferred.
• Minimum of 2 years of administrative or related experience preferred.
• Strong communication skills in English; bilingual preferred.
• Proficiency in word processing and general computer applications.
• Strong organizational, multitasking, and time management abilities.
• Attention to detail and ability to work independently.

Responsibilities

• Answer and route incoming calls in a professional and timely manner.
• Maintain inventory of office and program supplies; coordinate ordering and billing.
• Prepare and distribute mail in accordance with organizational procedures.
• Keep schedules, records, and tracking lists accurate and up to date.
• Provide typing and administrative support, prioritizing program needs.
• Track and maintain client attendance records.
• Input staff attendance and ensure required signatures prior to submission.
• Coordinate and schedule initial interviews following established processes.
• Conduct monthly follow-ups with applicants to confirm continued interest.
• Support end-of-month administrative processes in collaboration with program staff.
• Attend required meetings, trainings, and maintain consistent attendance.
• Uphold company policies, including professional conduct, appearance, and attendance standards.
• Foster positive working relationships with staff, clients, and external contacts.
• Perform additional administrative tasks and errands as needed.

Skills

Strong communication

Word processing

Organization

Time management

Attention to detail

Independent work

Bilingual preferred

Education

High School Diploma

Bachelor’s degree preferred

Tools

Microsoft Word

Microsoft Excel

Office Suite

Job description

Job Title: Program Support Assistant
Location: 450 Cottage St. Springfield, MA 01104

Schedule: Mon-Fri 2 hours per day during Program Operations
Pay Rate:$20.00/hour

Position Summary

The Program Support Assistant provides essential administrative and reception support to ensure the smooth day-to-day operations of the program site. This role serves as a key point of contact for staff, clients, and external partners while maintaining accurate records and supporting program coordination.

Key Responsibilities

• Answer and route incoming calls in a professional and timely manner
• Maintain inventory of office and program supplies; coordinate ordering and billing
• Prepare and distribute mail in accordance with organizational procedures
• Keep schedules, records, and tracking lists accurate and up to date
• Provide typing and administrative support, prioritizing program needs
• Track and maintain client attendance records
• Input staff attendance and ensure required signatures prior to submission
• Coordinate and schedule initial interviews following established processes
• Conduct monthly follow-ups with applicants to confirm continued interest
• Support end-of-month administrative processes in collaboration with program staff
• Attend required meetings, trainings, and maintain consistent attendance
• Uphold company policies, including professional conduct, appearance, and attendance standards
• Foster positive working relationships with staff, clients, and external contacts
• Perform additional administrative tasks and errands as needed

Qualifications

• Education: High School Diploma required; Bachelor’s degree preferred
• Experience: Minimum of 2 years of administrative or related experience preferred
• Skills:
• Strong communication skills in English (bilingual preferred)
• Proficiency in word processing and general computer applications
• Strong organizational, multitasking, and time management abilities
• Attention to detail and ability to work independently

Work Environment & Physical Requirements

• Primarily indoor work environment with typical office noise levels
• May involve light physical activity, including lifting up to 30 lbs
• Requires the ability to organize, prioritize, and complete tasks independently
• Regular interaction with staff, clients, and the public, including occasional high-stress situations

Additional Requirements

• Adhere to all safety, health, and organizational policies and procedures
• Maintain professionalism and confidentiality at all times
• Report any safety concerns or incidents in accordance with company guidelines

Reporting Structure

This position reports directly to the Program Director.

Why Join Us?

• Supportive, mission-driven team environment
• Opportunities for growth and development
• Make a real impact in the community

The Baroco Corporation is an Equal Opportunity Employer. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, age, or any protected status.

Selected applicants will be required to successfully pass all required state and federal background checks.

Baroco is committed to providing innovative opportunities for people with disabilities to participate and contribute to their communities. We prioritize dignity, choice, and cultural diversity, promoting integration and family involvement. Join our compassionate team and make a difference, where your passion and empathy create meaningful impact every day.