Direct Care Program Assistant

Baroco Corporation; Holyoke (MA); On-site; USD 29,756,000 - 36,369,000; Part time

Benefits offered by this job

33 paid days off annually (24 PTO + 9

Health Insurance

401(k) at progression month

Dental Insurance after 1 year

Job summary

Baroco Corporation in Holyoke, MA is hiring a Part-time Program Support Assistant/Instructor to provide administrative support and help adults with IDD build daily living skills. The role combines office coordination, documentation, and direct care.

You'll assist with activities of daily living, maintain schedules and records, participate in safety procedures, and support a respectful, inclusive program environment.

Qualifications

• High School Diploma or GED required
• Bachelor's degree preferred
• Proficiency with Microsoft Office and strong typing
• Ability to communicate and cooperate effectively with participants, coworkers, and the public

Responsibilities

• Answer and appropriately direct incoming calls.
• Order and maintain office and program supplies, identify supply sources, and support accurate billing.
• Keep program schedules, lists, client attendance records, and recurring documentation current.
• Provide support to the Health Care Supervisor with required month-end documentation.
• Support individualized and skill-building programs through supervision, planning, organization, implementation, and progress documentation.
• Assist participants with activities of daily living, including personal care, ambulation, wheelchair transfers, lifting.
• Advocate for appropriate programming and the human rights of each participant.
• Participate in case reviews and contribute to interdisciplinary team discussions.
• Complete tasks delegated by the RN or Health Care Supervisor.
• Respond to incidents and emergencies, including behavioral interventions or restraints, and document promptly.
• Report suspected abuse or safety concerns to a supervisor.
• Follow all safety procedures and maintain a safe environment.
• Maintain regular attendance and build positive working relationships.
• Complete required training including CPR, First Aid, and Safety-Care.
• Follow policies and dress code; complete errands as assigned.

Skills

Microsoft Office

Typing

Organizational skills

Communication skills

Problem-solving

Team collaboration

Education

High School Diploma or GED

Bachelor's degree (preferred)

Job description

Program Support Assistant/Direct Care Provider-Part Time Instructor

The Baroco Corporation

Part-time | 22.5 hrs/week | $20.00/hr | Non-exempt

Company Overview

The Baroco Corporation provides high-quality programs for adults with intellectual and developmental disabilities (IDD). We focus on skill-building, independence, and community integration while maintaining a safe, inclusive, and collaborative work environment.

Position Summary

The Program Support Assistant/Instructor provides administrative support for the program site while helping adults with disabilities build the skills needed for greater independence in the program and community. This role combines office coordination, documentation, direct support, personal care, and individualized skill-building.

Key Responsibilities

Administrative and Program Support

• Answer and appropriately direct incoming calls.
• Order and maintain office and program supplies, identify supply sources, and support accurate billing.
• Keep program schedules, lists, client attendance records, and recurring documentation current and accurate.
• Complete forms and daily, weekly, and month-end paperwork according to program priorities and policies.
• Provide support to the Health Care Supervisor with required month-end documentation.

Participant Support and Skill Building

• Support individualized and skill-building programs through supervision, planning, organization, implementation, and progress documentation in accordance with each participant's DHSP.
• Assist participants with activities of daily living, including personal care, ambulation, wheelchair transfers, lifting, and other direct care needs.
• Advocate for appropriate programming and the human rights of each participant.
• Participate in case reviews and contribute to interdisciplinary team discussions.
• Complete tasks delegated by the RN or Health Care Supervisor.

Safety and Incident Response

• Respond appropriately during critical incidents and emergencies, including behavioral interventions or restraints, and complete all related documentation promptly.
• Immediately report suspected participant abuse or neglect, unlawful harassment, safety concerns, and significant participant issues to a supervisor.
• Follow Baroco and OSHA fire, health, and safety procedures and perform all duties in a safe manner.
• Help maintain a safe, clean, and supportive program environment.

Professional Responsibilities

• Maintain regular and punctual attendance; follow program schedules and attend required meetings.
• Build positive working relationships, cooperate with colleagues and community contacts, and contribute as a team member.
• Complete assigned training and maintain required certifications, including CPR, First Aid, and Safety-Care.
• Follow all company policies and standards of conduct, including dress code requirements.
• Complete errands and other related duties as assigned by the supervisor.

Qualifications

• High School Diploma or GED required; relevant bachelor's degree preferred.
• At least two years of related experience preferred.
• Proficiency with Microsoft Office and strong typing, organizational, communication, judgment, and problem-solving skills.
• Ability to organize, plan, sequence, and complete tasks independently.
• Ability to communicate and cooperate effectively with participants, coworkers, and the public and to respond calmly to individuals who may behave or speak aggressively.
• Ability to work with participants in indoor, outdoor, and in community settings.

Benefits

• 33 paid days off annually, including 24 PTO days and 9 paid holidays.
• Health Insurance and 401(k) at third month of employment
• After 1 year: Dental Insurance

Physical Requirements

• Ability to assist participants with ambulation, wheelchair transfers, personal care, and lifting up to 60 pounds.
• Ability to intervene as needed in behavioral emergencies, including physical restraints.

The Baroco Corporation is an Equal Opportunity Employer. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other status protected by applicable law.

Selected applicants will be required to successfully pass all required state and federal background checks.

Baroco is committed to providing innovative opportunities for people with disabilities to participate in and contribute to their communities. We prioritize dignity, choice, cultural diversity, community integration, and family involvement.