Patient Relations Assistant (OA)

US-Department-of-Veterans-Affair; Fredericksburg (VA); Vor Ort; USD 42.000 - 52.000; Vollzeit

Zusammenfassung

U.S. Department of Veterans Affairs in Richmond VA is seeking an Assistant Director for the Fredericksburg VA Clinic, Engagement & Experience Office, Patient Experience Center, to lead customer experience initiatives and coordinate services.

The role focuses on improving patient relations, managing intake and tracking of feedback, and supporting operations to ensure timely responses to concerns. Federal eligibility and time-in-grade requirements apply; closing date 2026-10-26.

Qualifikationen

• One year of specialized experience equivalent to GS-05 in customer relations and handling concerns/complaints.
• Experience researching problems related to medical care and processing correspondence.

Kenntnisse

Customer relations

Handling complaints

Administrative support

Tracking systems

Jobbeschreibung

The position is located in the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), Mid-Atlantic Health Care Network (VISN 6), Central Virginia VA Health Care System, Richmond VA Medical Center (VAMC), Assistant Director, Fredericksburg, VA Clinic, Engagement & Experience Office, Patient Experience Center. This Position reports to the Supervisory Customer Service Specialist (Veteran Experience Manager). To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/26/2026.

Time-In-Grade Requirement

Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note

Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience as described below

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Experience with customer relations and handling concerns/complaints in a timely, competent, and caring manner; research problems and/or review issues and requests related to medical care; and providing administrative assistance such maintaining tracking systems and processing correspondence.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.