Program Supervisor

TERRO; Tempe (AZ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Full Benefits Package

401(k) plan with company match

Generous PTO/Sick Time

Job summary

Terros Health is seeking a Program Supervisor to lead the Community Living Program at Tempe and Mesa locations. Under program leadership, you will organize activities, manage staff, and ensure compliance with policies and service standards.

You will oversee client screenings, documentation, and quality improvement measures for adults with substance use, SMI, or dual diagnoses, while promoting overall wellness and outcomes for the program.

Qualifications

• Bachelor’s/Associate/Master’s in behavioral health or related field and relevant experience.
• Minimum 1 year supervisor experience preferred.
• Ability to manage staff, schedules, and performance reviews.

Responsibilities

• Directs program operations across Tempe and Mesa sites.
• Implements standards, policies, and procedures for the program.
• Oversees staffing, training, and performance management.
• Maintains program documentation and data for quality improvement.
• Coordinates with management and external partners to ensure service delivery.

Skills

Customer service

Communication (oral & written)

Critical thinking

Independence & reliability

Typing 25 wpm

Education

Behavioral health related degree (bachelor/master/assoc)

Supervisory experience

Tools

Electronic Health Records (EHR)

Microsoft Outlook

Microsoft Office

Job description

Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment. We engage people in whole person health through an integrated care delivery system, thus establishing a medical home for our patients. In caring for the whole person, we focus on overall wellness through physical health, mental health and substance use care. Terros Health and Lifewell have joined forces to provide extraordinary care by empowered people through exceptional outcomes.HOPE ~ HEALTH ~ HEALINGUnder supervision of Program leadership, the Program Supervisor plans, organizes, and directs the activities of the assigned Terros Health - Community Living Program/Flexcare Program location(s) in providing clinical therapeutic services to an adult population composed of substance-using, SMI, dual-diagnosed and/or referred persons. The Program Supervisor is responsible for the overall performance of the assigned location and employees, to include performance management, training, scheduling/coverage, crisis management, client screenings/assessments and required documentation.Full-Time Employed: 40 hours/weekM-F 8:30a - 5:30pLocations: Tempe, AZ 85282 and Mesa, AZ 85201This role manages two Community Living Program locationsAdditional Language Differential Pay AvailableFull Benefits Package, including 401KGenerous PTO/Sick Time (4+ weeks in year 1)Duties Include:Directs program functions; implements standards, policies, and procedures governing the performance of the programRevises services according to demonstrated client need and the program’s contractual requirementsDevelops and implements site-specific plans that support Terros Health's strategic planDevelops program goals and objectivesDefines and recommends objectives at site and issues specific objectives to direct reportsRefers to the Program Manager or Director on matters requiring clarification, interpretation, or exception to policy or budget, develops and implements plans for program staffing patterns and facilitiesCoordinates communication and collaborates with other components of the organization and outside agencies involved with the programSeeks mutual agreement on problems involving coordinationConsults with all segments of management responsible for policy or actionKeeps supervisor and employees informed as to program plans and progressFosters strong community relations and maintains productive working relationships with neighbors, landlords, area professionals, and organizations to coordinate client servicesCollects and maintains quality improvement data and program performance measurementsGenerates and maintains medical, organization, and program records including conducting preliminary and followup auditsRequests and receives information, and updates information/forms according to established formats and timelinesSelects and maintains qualified employees in all assigned program positionsProvides orientation and on-the-job training for direct reportsEnsures that the duties, responsibilities, authority, accountability, and performance standards of all direct reports are defined and understoodIdentifies training needs, initiates development of direct reports, proactively manages performance and conducts performance reviews as requiredBenefits & Wellness:We invest in the health, well-being, and success of our employees and their families by offering comprehensive benefits, wellness resources, and opportunities to grow both personally and professionally.Multiple medical plan options, including a no-premium plan for employees and their familiesMultiple dental plan options, including orthodontic coverageVision insuranceGroup life and disability insurancePet insurance401(k) plan with company matchInterest-free medical line of creditFinancial education, planning, and support resourcesMonetary company contribution toward eligible benefitsBilingual pay differentialGenerous Paid Time Off (PTO) – 3 weeks off in the first yearPaid Sick Time10 paid holidays annuallyComprehensive wellness program featuring wellness challenges, activities, and prizesEmployee Assistance Program (EAP) available to employees and their family membersTrip Reduction ProgramOngoing professional growth and career development opportunities, including:ScholarshipsClinical supervisionContinuing Education Units (CEUs)Tuition discounts through Grand Canyon University, University of Phoenix, and Northern Arizona University (NAU)Access to the Working Advantage Employee Discount Program, with savings on:Gym membershipsCar rentalsFlights, hotels, movie tickets, and moreEducation/Experience:High School Diploma or GED, as well as a combination of post-high school education in a field related to behavioral health and full-time relevant experience in a behavioral health setting totaling six (6) years, ORAn associate’s degree in the behavioral health field and a combination of education and full-time relevant experience in a behavioral health setting totaling four (4) years, ORA bachelor’s degree in the behavioral health field and a combination of education and full-time relevant experience in a behavioral health setting totaling two (2) year, ORA master’s degree in the behavioral health field.A minimum of 1 year supervisor experience, preferred.Customer service skills, excellent oral and written communication skills.Ability to utilize critical thinking skills and work independently, with flexibility, and within prescribed deadlines.Proficiency with computer-based systems including electronic health records, Microsoft Outlook, and other Microsoft Office products.Must have a valid Arizona driver’s license, be 21 years of age with a minimum of 4 years driving experience, and meet requirements of Terros Health’s driving policyMust have a valid Arizona Level One Fingerprint Clearance Card or apply for an Arizona Level One Fingerprint Clearance Card within 7 working days of assuming role.Must pass background check, TB test and other pre-employment screening.Must pass a typing assessment with a speed of at least 25 wpm.Physical demands of this position are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.