Care Coordinator - Families FIRST

TERRO; Glendale (AZ); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

401(k) plan with company match

Paid Time Off

Medical/dental/vision options

Bilingual pay differential

Job summary

Terros Health is seeking a Families FIRST - Care Coordinator at the Olive Ave Health Center in Glendale, AZ. You will work with DCS and clinical teams to coordinate services, supporting families toward reunification and stability.

The role requires strong communication, care coordination experience, and flexibility to travel within the territory; full benefits and a 9–5 schedule are offered.

Qualifications

• Strong communication skills, both written and verbal.
• Experience with case management or care coordination.
• Familiarity with child welfare or alcohol/substance abuse programs.

Responsibilities

• Coordinate with DCS and clinical teams to support family reunification.
• Attend and document meetings with service teams and family members.
• Manage Service Plans and quarterly updates for DCS.
• Monitor and document progress, helping remove barriers to care.
• Drive to multiple locations to provide in-person services.

Skills

MS Office proficiency

Oral and written communication

Bilingual pay differential

Education

Bachelor’s degree in human services/behavioral health

Associate degree in human services/behavioral health + 3+ years experience

Tools

NextGen EHR

Excel/Word/Outlook

Job description

Terros Health is pleased to share an exciting and challenging opportunity for a Families FIRST - Care Coordinator in at our Olive Ave Health Center in Glendale, AZ.Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment. For more than five decades, the heart of everything we do is inspiring change for life. We help people manage addiction and mental illness, provide primary medical care, restore families, support our veterans, and connect individuals to the care they need.The Families FIRST program at Terros Health assists families involved with the Department of Child Safety. Working as part of a team, the Care Coordinator will impact the lives of families trying to overcome the barrier of substance abuse to reach family reunification and self-sufficiency. This individual will work closely with DCS, the clinical team and other providers to coordinate and help families be successful in their DCS case plans. Part of their responsibility is to provide monthly meetings to assure that goals are being set and achieved. They will also empower families by providing resources and skills to show stability in their homes. The individual will need to be professional, friendly, a self-starter, organized, and compassionate.HOPE ~ HEALTH ~ HEALINGTerros Health is hiring a Families FIRST - Care Coordinator at our Olive Ave Heath Center in Glendale, AZ.Location: 6153 W Olive Ave, Glendale, AZ 85302Full-Time, EmployedMon - Fri, 9:00am - 5:00pmFlexible SchedulingFull Benefits, Including 401K, and Generous PTO/PST.Additional Language Differential Pay Available!Under Terros Health’s policies and professional requirements, with oversight from clinical staff, the Families FIRST Care Coordinator works closely with DCS, collaborative partners and other community resources to engage patients and streamline services to remove barriers, alleviate substance use and improve the prospect of family reunification. This position reports to the Manager of Care CoordinationEssential Duties:Upon assignment of a new patient, conducts activities as indicated on the “New Client Checklist,” as evidenced by documentation in the patient record.Completes a Short-Term Plan with assessed patients to ensure those needing AFF services have access to treatment within three (3) business days after completion of the assessment.Conducts a meeting or conference call with the Service Team (patient, family members, DCS worker, and other agencies providing services to the family) to discuss and finalize the Service Plan within 15 days of the comprehensive assessment.Schedules and conducts a monthly Service Plan review with the Service Team, to monitor progress, identify completed goals or significant changes, and updates the Service Plan quarterly for submission to the DCS Specialist.Participates at the Child & Family Team (CFT), Adult Recovery Team (ART), Team Decision Making (TDM) Meetings, Substance Exposed Newborn Safe Environment (SENSE) Meetings, and DCS/JOBS Case Plan Staffing’s.Uploads required documents into DCS’ designated record keeping system within prescribed scope of work timeframes.Monitors the random alcohol and drug testing plan for assigned patients, per the AFF Drug Testing Procedures. Coordinates with the DCS Specialist on missed tests, positive tests, and to communicate needed changes to the drug testing plan.Provides concrete supportive services based on the needs of the family in achieving sobriety, including, but not limited to car repair, housing assistance, utility assistance, clothing, food, phone, etc.In coordination with a Recovery Coach, confirms that outreach and re-engagement activities are conducted, as described in the AFF Program Manual, prior to closing a case.Completes required documentation in patient records that conforms to professional practice, state licensing regulations, and company procedures related to Progress Notes, with an expectation to meet Production Metrics.Ability to drive to various locations throughout assigned territory to visit and provide services to patients.Benefits & WellnessWe invest in the health, well-being, and success of our employees and their families by offering comprehensive benefits, wellness resources, and opportunities to grow both personally and professionallyMultiple medical plan options, including a no-premium plan for employees and their familiesMultiple dental plan options, including orthodontic coverageVision insuranceGroup life and disability insurancePet insurance401(k) plan with company matchInterest-free medical line of creditFinancial education, planning, and support resourcesMonetary company contribution toward eligible benefitsBilingual pay differentialGenerous Paid Time Off (PTO) – 3 weeks off in the first yearPaid Sick Time10 paid holidays annuallyComprehensive wellness program featuring wellness challenges, activities, and prizesEmployee Assistance Program (EAP) available to employees and their family membersTrip Reduction ProgramOngoing professional growth and career development opportunities, including:ScholarshipsClinical supervisionContinuing Education Units (CEUs)Tuition discounts through Grand Canyon University, University of Phoenix, and Northern Arizona University (NAU)Access to the Working Advantage Employee Discount Program, with savings on:Gym membershipsCar rentalsFlights, hotels, movie tickets, and moreAn associates degree in human service or behavioral health field, and at least three years of related experience including working with multi-problem families in the field of substance abuse, child welfare, or behavioral health; orA bachelor’s degree or higher in a human service or behavioral health field.Proficiency using the MS Office suite, particularly Excel, Word and Outlook.Knowledge in use of Electronic Health Record. NextGen a plus.Excellent oral and written communication skills.Working knowledge of the child welfare/child safety system.Must have or be able to attain CPR/First Aid certification within 60 days of assuming role.Must pass background check in accordance with Terros Health and DCS requirements which includes, but is not limited to, no probation or parole within the last 10 years.Must be able to pass the Arizona Department of Child Safety Direct Service Central Registry Clearance without any disqualifying events.Must have valid Arizona driver’s license, be 22 years of age, with minimum 3 years driving experience and meet requirements of Terros Health’s driving policy.Must have a valid Arizona Fingerprint Clearance card or apply for an Arizona fingerprint clearance card (Level 1) within 7 working days of assuming role.Must pass a TB Test.Physical demands of this position are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.