Program Supervisor - Community Prevention

TERRO; Phoenix (AZ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) match

PTO 3 weeks

Paid holidays

EAP

Job summary

Terros Health is seeking a Full-Time Program Supervisor for the Mitchell location in Phoenix, AZ. The role leads the Turning the Tide (T3) program, ensures grant compliance, and supports staff with complex client cases while advancing prevention activities and community partnerships.

You will oversee data quality, reporting, and service delivery, provide mentorship, and collaborate with partners to sustain program impact. A Bachelor’s in public health or related field is preferred.

Qualifications

• Bachelor's degree in public health, behavioral health, prevention science, social work, or related field preferred.
• Minimum 1 year in HIV/STI prevention, outreach, education or related public health experience; 1 year supervisory/lead experience required.
• Bilingual in English and Spanish preferred but not required.

Responsibilities

• Oversees Turning the Tide (T3) program daily operations and ensures grant compliance.
• Provides programmatic guidance to staff on complex client situations and outreach activities.
• Prepares monthly and annual reports and supports data quality and billing practices.

Skills

Supervisory experience

HIV/STI prevention

Community outreach

Public health principles

Education

Bachelor's degree in public health or related field

Tools

Microsoft Word

Excel

Outlook

PowerPoint

Job description

Terros Health is pleased to share an exciting and rewarding opportunity for a Full-Time Program Supervisor working at our Mitchell location, in Phoenix, AZ.Every day we strive to bring together the LGBTQIA+ communities in Phoenix and our team is a reflection of the community we are serving. We are a respite site during the sweltering summer offering anyone bottled water. Our daily programs include a hot meal, life skills classes, clothing closet, and other incentive programs for homeless guests. Along with great benefits, continuous training and a welcoming environment, we offer the opportunity for you to grow in your career with Terros Health.Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment. For more than four decades, the heart of everything we do is inspiring change for life. We help people manage addiction and mental illness, provide primary medical care, restore families, support our veterans, and connect individuals to the care they need.HOPE ~ HEALTH ~ HEALINGTerros Health is hiring a Full-Time Program Supervisor for our Mitchell location in Phoenix, AZ.Location: 40 E Mitchell Dr # 100, Phoenix, AZ 85012Full-Time, salary, exemptMonday - Friday / 40 hours per weekDay Shift & Flexibility to work evenings and weekendsFull Benefits, Including 401K, and Generous PTO/PSTThe Program Supervisor supports program development, quality improvement, community partnerships, and sustainability planning while fostering a high-performing team committed to delivering effective prevention and intervention services. The Program Supervisor may provide direct client services including intervention, outreach, education, HIV/STI testing, prevention activities, and client support services as needed. This position serves as a resource and subject matter expert for staff and community partners, providing consultation on complex client, community, operational, and program-related concerns while ensuring quality, compliance, and service excellence.Duties:Oversees the daily operations of the Turning the Tide (T3) program and ensures compliance with grant, contract, and organizational requirements.Provides programmatic and technical consultation, guidance, and support to staff regarding complex client situations, service delivery challenges, community engagement activities, and HIV/STI prevention strategies.Reviews program documentation, service records, and data collection practices to ensure accuracy, quality, compliance with grant requirements, organizational standards, and applicable regulatory guidelines.Monitors billing practices and service documentation to support compliance with funding, contractual, and reimbursement requirements, and implements corrective actions as needed.May provide direct client-facing services, interventions, education, outreach, testing, prevention activities, and linkage-to-care services as needed to support program operations and participant engagement.Responds to and assists with the resolution of client complaints, grievances, escalated concerns, and barriers to services, ensuring concerns are addressed professionally and in accordance with organizational policies and procedures.Serves as a subject matter expert for HIV/STI prevention, outreach, testing, risk reduction education, and community engagement activities, ensuring services are implemented in accordance with evidence-based practices, public health guidelines, grant requirements, and organizational standards.Oversees and/or participates in HIV/STI testing activities and ensures testing services are delivered in accordance with organizational protocols, public health standards, and program requirements.Prepares and submits monthly, bi-annual, annual, continuation, and other required reports in a timely manner.Provides direct leadership, coaching, and mentorship to team members to foster professional growth, excellence, and strong service delivery.Benefits & WellnessWe invest in the health, well-being, and success of our employees and their families by offering comprehensive benefits, wellness resources, and opportunities to grow both personally and professionallyMultiple medical plan options, including a no-premium plan for employees and their familiesMultiple dental plan options, including orthodontic coverageVision insuranceGroup life and disability insurancePet insurance401(k) plan with company matchInterest-free medical line of creditFinancial education, planning, and support resourcesMonetary company contribution toward eligible benefitsBilingual pay differentialGenerous Paid Time Off (PTO) – 3 weeks off in the first yearPaid Sick Time10 paid holidays annuallyComprehensive wellness program featuring wellness challenges, activities, and prizesEmployee Assistance Program (EAP) available to employees and their family membersTrip Reduction ProgramOngoing professional growth and career development opportunities, including:ScholarshipsClinical supervisionContinuing Education Units (CEUs)Tuition discounts through Grand Canyon University, University of Phoenix, and Northern Arizona University (NAU)Access to the Working Advantage Employee Discount Program, with savings on:Gym membershipsCar rentalsFlights, hotels, movie tickets, and moreBachelor's degree in public health, behavioral health, prevention science, social work, or a related field; preferred.A minimum of one (1) year of HIV/STI prevention, outreach, education, or related public health experience and one (1) year of supervisory or lead experience requiredBilingual in English and Spanish preferred but not required.Knowledge of HIV/STI prevention, community outreach, prevention services, and behavioral health principles preferred.Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint required.Experience with electronic data collection systems, reporting tools, and social media platforms preferred.Phlebotomy certification preferred but not required. Willingness to obtain certification within sixty (60) days of assuming the role may be required based on program needs.Must have a valid Arizona driver’s license, be 21 years of age with a minimum of 3 years driving experience, and meet requirements of Terros Health’s driving policyMust successfully pass a TB screening and criminal background checkMust have a valid Arizona Fingerprint Clearance card or apply for an Arizona fingerprint clearance card (Level 1) within 7 working days of assuming role.Physical demands of this position are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.