Engagement Specialist - Phoenix, AZ 85017 (9112)

Terros Health; Phoenix (AZ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Full benefits

401(k) with company match

Generous PTO

Language differential pay

Job summary

Terros Health is seeking an Engagement Specialist at our 27th Ave Phoenix site to provide case management and service coordination for families under the Arizona Practice Model. This full-time daytime role reports to the Clinical Site Manager and requires compassion, flexibility, and a professional demeanor in fast-paced environments.

You will work with a multidisciplinary team to assess needs, arrange resources, and document progress, while delivering person-centered care and maintaining

Qualifications

• High School diploma/GED with 3 years of behavioral health experience or an associate/bachelor degree with related experience.
• DSM-V understanding is preferred.
• Strong computer skills: Word, Excel, PowerPoint, Outlook; EMR experience preferred.

Responsibilities

• Engage, educate, communicate, and coordinate care with clients receiving behavioral health services.
• Conduct outreach and follow-up to ensure resources and services are available.
• Coordinate care with family, behavioral and general medical providers, and state agencies.
• Participate in clinical staffing, case conferences, or meetings with family or supports.
• Provide excellent customer service to clients and external partners as needed.
• Perform all case management functions: assessments, service plans, and referrals.
• Evaluate treatment effectiveness and adjust service plans as necessary.

Skills

Communication skills

Interpersonal skills

Driver's license

DSM-V knowledge

MS Office familiarity

Education

High School diploma/GED

Associate degree in Medical/Behavioral Health

Bachelor’s degree in Behavioral Health

Tools

NextGen EMR

Microsoft Office

Outlook

Job description

Job Details: Job Location: 27th Avenue - Phoenix, AZ, Position Type: Full Time, Education Level: High School Diploma/GED, Salary Range: Undisclosed, Travel Percentage: In-Office, Job Shift: Day Shift, Job Category: Behavioral Health/Social Work, Terros Health is pleased to share an exciting and rewarding opportunity for an Engagement Specialist working at our 27th Ave location, in Phoenix, AZ. Reporting to the Clinical Site Manager, the ideal individual is flexible, compassionate, and professional. You will provide effective case management, clinical perspective, and service coordination for families in accordance with the Arizona Practice Model 12 Principles. If you enjoy working with individuals during some of the most vulnerable times of their lives this may be just the opportunity you’ve been seeking.

Our programs are accessible and focus on the whole person including: primary care, nutrition, counseling and groups sessions, addiction treatment, children’s services, housing, and pharmacies. Our staff possesses great service and administrative skill sets and in-depth knowledge of patient care that complement the whole person and circle of care. Along with great benefits, continuous training, and a welcoming environment, we offer the opportunity for you to grow in your career with Terros Health.

Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment. For more than five decades, the heart of everything we do is inspiring change for life. We help people manage addiction and mental illness, provide primary medical care, restore families, support our veterans, and connect individuals to the care they need.

Location

3864 N 27th Ave, Phoenix, AZ 85017

Schedule

Full-Time, Employed - Monday-Friday, Daytime Shift - Flexible Schedule - No Weekends

Benefits

Full Benefits, Including 401K, and Generous PTO/PST (4+ weeks/yr.); Additional Language Differential Pay Available!

Position Summary

Under Terros’ Health’s policies and professional requirements, participates as a member of an interdisciplinary clinical team working with individuals diagnosed with a General Mental Health and Substance Abuse diagnoses. Completes annual assessments, crisis treatment plans, individualized service plans, and outreach assistance. Communicates and documents client progress and all outreach efforts in a professional, efficient, and timely manner. Uses brief clinical interventions, motivational Interviewing, and supportive listening skills to engage and support clients receiving services. Works under the direct supervision of the Integrated Care Site Director or Clinical Site Manager.

Duties

• Works collaboratively with the clinical team to engage, educate, communicate, and coordinate care with clients receiving behavioral health services.
• Conducts outreach and follow-up of services including, but not limited to, crisis interaction, missed appointments, and hospital discharges to ensure adequate resources are available and in place.
• Ensures ongoing collaboration, including the communication of appropriate clinical information with other involved parties as appropriate. Coordinates care with a client’s family, behavioral and general medical providers and other involved supports including educational, social, judicial, and other State agencies.
• Participates in clinical staffing’s, case conferences, or other meetings, with or without the client or his/her family or other natural support participation.
• Provides excellent customer service to clients, internal and external provider agencies, State entities, or other stakeholders (e.g. probation officers, advocates, family members, hospital staff, jail staff, vocational rehabilitation, etc.) as needed.
• Performs all case management functions associated with caseload including completing the assessment and service planning processes; including identifying the need for further or specialty services.
• Provides continuous evaluation of the effectiveness of treatment through the ongoing assessment of the client, input from the person and relevant others, and consultation with the clinical team, resulting in modification to the service plan as necessary.

Benefits & Wellness

We invest in the health, well-being, and success of our employees and their families by offering comprehensive benefits, wellness resources, and opportunities to grow both personally and professionally.

• Multiple medical plan options, including a no-premium plan for employees and their families
• Multiple dental plan options, including orthodontic coverage
• Vision insurance
• Group life and disability insurance
• Pet insurance
• 401(k) plan with company match
• Interest-free medical line of credit
• Financial education, planning, and support resources
• Monetary company contribution toward eligible benefits
• Bilingual pay differential
• Generous Paid Time Off (PTO) - 3 weeks off in the first year
• Paid Sick Time
• 10 paid holidays annually
• Comprehensive wellness program featuring wellness challenges, activities, and prizes
• Employee Assistance Program (EAP) available to employees and their family members
• Trip Reduction Program
• Ongoing professional growth and career development opportunities, including:
  • Scholarships
  • Clinical supervision
  • Continuing Education Units (CEUs)
  • Tuition discounts through Grand Canyon University, University of Phoenix, and Northern Arizona University (NAU)
• Access to the Working Advantage Employee Discount Program, with savings on:
  • Gym memberships
  • Car rentals
  • Flights, hotels, movie tickets, and more

Qualifications

Education:

• High School diploma/GED equivalency and 3 years of behavioral health experience, or
• Associates degree in Medical or Behavioral Health field; or
• A bachelor’s degree in the field of behavioral health and any behavioral health experience, or
• A bachelor’s degree (not in the field of behavioral health) and 1 year of behavioral health experience.

• Basic understanding of the DSM-V preferred.
• High level of competency in Microsoft Word, Excel, PowerPoint, Outlook, electronic medical record, NextGen preferred.
• Excellent communication skills, evidenced by a non-judgmental approach and effective listening.
• Interpersonal skills which allow for professional and positive relationships with co-workers, members, families, and other community members.
• Valid AZ Driver License. Must have valid Arizona driver’s license, be 21 years of age with minimum 4 years driving experience, and meet requirements of Terros Health’s driving policy
• Must have a valid Arizona Fingerprint Clearance card or apply for an Arizona fingerprint clearance card (Level 1) within 7 working days of assuming role.
• Must pass a TB Test.

Physical demands of this position are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.