Administrative Coordinator 3

LDH-Medical Vendor Administration; Alexandria (LA); On-site; USD 35,000 - 52,000; Full time

Job summary

Louisiana Department of Health in Alexandria, LA, seeks an experienced administrative support professional to assist applicants and clients, greet visitors, answer calls, and direct inquiries to the right resources.

You will research records, verify benefits, and support various program operations, with attention to detail and reliability. Two years of admin experience required; university credit substitutions apply.

Qualifications

• Two years of administrative support experience.

Responsibilities

• Provides customer service to applicants, clients, and staff by greeting visitors, answering inquiries, and directing to resources.
• Conducts applicant and client interviews and gathers information to assess eligibility for assistance programs.
• Researches client records and processes transactions using multiple systems, including address changes and benefit verifications.
• Assists with eligibility determinations by obtaining required verifications and monitoring case listings.
• Maintains case records, manages mail/faxes, and supports payroll/budget functions as needed.
• Keeps knowledge of program policies through training and participates in disaster SNAP readiness.
• Supports general office operations including calendars, supplies, and inventory management.

Skills

Customer service

Interviewing

Data entry

Attention to detail

Education

Associate degree or equivalent combination of education and experience

Tools

Microsoft Office Suite

Automated systems

Job description

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana.

Learn more about Louisiana Department of Health

Make a meaningful impact in the lives of Louisiana families by helping connect individuals and households with essential financial and supportive benefits. Join Economic Stability and play a vital role in supporting programs such as SNAP, FITAP, Kinship Care Assistance, and STEP. If you’re detail-oriented, dependable, and passionate about serving others, this is an opportunity to make a difference while supporting programs that strengthen families and communities.

An ideal candidate should possess the following competencies:

• Accepting Direction: The ability to be open and willing to follow guidance or instructions.
• Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
• Managing Resources: The ability to manage financial, physical, and contractual resources to ensure compliance and maximize business value.
• Using Data: The ability to collect, analyze, and use data to generate insights and inform decisions.

Two years of experience in administrative services.

EXPERIENCE SUBSTITUTION: Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties:

• Provides customer service to applicants, clients, and professional staff by greeting visitors, answering telephone inquiries, assessing client needs, and directing individuals to appropriate resources.
• Conducts applicant and client interviews and gathers initial information to assess potential eligibility for assistance programs and support services.
• Researches client records and processes case-related transactions using multiple automated systems, including address changes, benefit verifications, parish transfers, and Electronic Benefit Card issuance and replacements.
• Assists Social Services Analysts with eligibility determinations by obtaining required verifications, documentation, and case information and monitoring case listings for timely completion and return.
• Provides clerical and administrative support, including maintaining case records, processing mail and faxes, compiling reports, managing office calendars and supplies, and maintaining property and inventory records.
• Supports office operations by responding to client inquiries, monitoring Fair Hearing Requests, managing the office email, assisting with payroll and budget functions, tracking expenditures, and completing required data entry.
• Maintains knowledge of program policies and procedures through ongoing training and participates in Disaster SNAP and emergency management preparedness activities to support disaster response operations.

Position-Specific Details:

Location: Medical Vendor Administration/ ES Alexandria Region 6-FSA 2 (ES TRI-REGION 3) / Rapides Parish

Appointment Type: This position may be filled as a Probationary appointment, Promotional appointment orJob appointment (temporary appointment that may last up to 48 months)

Cost Center: 3052130204

Position Number(s): 50689822

No Civil Service test score is required in order to be considered for this vacancy.

Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

For information on how to check your application status and understand status updates, please click HERE.

Patricia Walker

[e-mail]

LA Department of Health (LDH)

Division of Human Resources

PO Box 4818

Baton Rouge, LA 70821

225-342-6477

This organization participates in E-verify, and for more information on E-verify, please contact DHS at 1-888-464-4218.

LDH supports Louisiana’s commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities.

Information on the Louisiana Works, Louisiana Rehabilitation Services is available here.

LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.