Program Safety & Operations Monitor

The Salvation Army USA Western Territory; San Francisco (CA); On-site; USD 27,552 - 38,572; Full time

Job summary

The Salvation Army USA Western Territory in San Francisco is seeking a Program Monitor to help maintain a safe, peaceful environment for clients addressing their personal needs. This frontline role focuses on safety, documentation, and supporting essential administrative tasks.

Main duties include observing entrances, reporting incidents, answering calls, conducting medication observation, enforcing house rules, and assisting in emergencies under the Program Director’s guidance.

Qualifications

• High School Diploma or equivalent is required.
• First Aid and CPR certification within 14 days of employment (provided).
• Tuberculosis clearance within 7 days of employment (provided).
• Experience with substance abuse, mental illness, or barriers to self-sufficiency is preferred.

Responsibilities

• Observe all persons entering and exiting the building.
• Document, inform, and report incidents and daily activities during the shift.
• Answer the main facility telephone, take messages, and direct callers as appropriate.
• Facilitate Medication Observation according to policy and procedure.
• Support searches in the residence for contraband.
• Enforce house rules, procedures, and protocols for clients.
• Distribute sorted client mail as outlined in the procedure.
• Perform regular security and wellness checks throughout the facility.
• Assist in emergency disaster responses and drills.
• Respond to incidents and assist other departments to prevent disruption of operations.
• Assist in admissions and exits of clients as directed by the Program Director.
• Assist with sanitization of high-touch surfaces to maintain a healthy facility.

Skills

Bilingual Spanish

Organizational skills

Confidentiality

Cultural competence

Trauma-informed approach

Multitasking

Education

High School Diploma or equivalent

First Aid and CPR certification

Tuberculosis clearance

Tools

Microsoft Office

Job description

The Salvation Army USA Western Territory in San Francisco is seeking a Program Monitor to help maintain a safe, peaceful environment for clients addressing their personal needs. This frontline role focuses on safety, documentation, and supporting essential administrative tasks.

Main duties include observing entrances, reporting incidents, answering calls, conducting medication observation, enforcing house rules, and assisting in emergencies under the Program Director’s guidance.