Program Monitor

The Salvation Army USA Western Territory; San Francisco (CA); On-site; USD 30,000 - 45,000; Full time

Job summary

A non-profit organization in San Francisco is seeking a Program Monitor to ensure the safety and security of clients. This role entails observing facility activities, documenting incidents, and assisting clients with their needs. Candidates must possess a high school diploma, and First Aid certification, and demonstrate experience with substance abuse issues. The position offers a dynamic work environment that requires excellent organizational skills and the ability to work with a diverse population.

Qualifications

• Must have a High School Diploma or equivalent.
• First Aid and CPR certification is required within the first fourteen days.
• Must obtain Tuberculosis clearance within seven days.
• Experience with substance abuse and mental illness issues preferred.

Responsibilities

• Observe all persons entering and exiting the building.
• Document and report all incidents during the shift.
• Facilitate Medication Observation.
• Respond to all incidents and assist in emergencies.
• Perform regular security and wellness checks.

Skills

Bilingual in Spanish

Proficiency with Microsoft programs

Excellent organizational skills

Integrity to handle sensitive information

Knowledge of co-occurring disorders

Education

High School Diploma or equivalent

First Aid and CPR certification

Tuberculosis clearance

Tools

Modern Office Equipment

Relevant Software

Job description

The Program Monitor helps maintain a safe and peaceful environment where clients can begin addressing their personal needs. This frontline role is responsible for ensuring the safety, integrity, and security of the Center while documenting daily activities. The position also supports overall program operations through essential administrative tasks.

Duties and Responsibilities

• Observe all persons entering and exiting the building
• Document, inform, and report all incidents and daily activities that occur during the shift
• Answer the main facility telephone, take messages, and/or direct callers as appropriate
• Facilitate Medication Observation according to policy and procedure
• Support searches in the residence for contraband
• Enforce house rules, procedures, and protocols for clients
• Distribute sorted client mail as outlined in the procedure
• Perform regular security and wellness checks throughout the facility
• Assist in emergency disaster responses and emergency drills
• Respond to all incidents
• Assist other departments of the center to prevent disruption of operations
• Assist in the admissions and exits of clients as directed by the Program Director
• Assist with sanitization of program high‑touch surfaces to maintain a healthy and safe program facility
• Other related duties as required

Education and Experience

• High School Diploma or equivalent (required)
• First Aid and CPR certification (within first fourteen days of employment – company provided)
• Tuberculosis clearance (within first seven days of employment – company provided)
• Experience and ability to work successfully with issues of substance abuse, mental illness, and other potential barriers to self‑sufficiency

Skills and Abilities

• Bilingual in Spanish (preferred)
• Proficiency with Microsoft programs
• Integrity to handle sensitive information in a confidential manner
• Excellent organizational skills and ability to multi‑task with follow‑through
• Culturally competent and able to work with a highly diverse population
• Knowledge of co‑occurring disorders and trauma‑informed environment

Equipment Used

• Modern Office Equipment and Relevant Software

Physical Requirements

• Ability to lift up to 25 lbs. (usually file boxes)

ADA Statement

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests if the accommodation needed is reasonable and no undue hardship would result.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.