Program Assistant - Safety & Client Services

The Salvation Army USA Western Territory; San Francisco (CA); On-site; USD 40,000 - 52,000; Full time

Job summary

The Salvation Army USA Western Territory in San Francisco is seeking a Program Assistant to help create a safe, supportive environment for clients and to document daily activities and administrative tasks that sustain the program.

The role emphasizes safety, incident reporting, medication observation, client admissions/exits, and collaboration with clinical staff. Strong organizational skills and the ability to work with a diverse population are essential; bilingual Spanish is preferred.

Qualifications

• High school diploma or equivalent.
• Experience with substance abuse, mental illness, and barriers.
• Experience with Microsoft programs.
• First Aid and CPR certification within 14 days of employment.
• TB clearance within the first seven days of employment.

Responsibilities

• Observe all persons entering and exiting the building.
• Document, inform, and report incidents and daily activities during shifts.
• Maintain a safe, secure, inclusive environment for clients.
• Answer the telephone, take messages, and direct callers.
• Facilitate medication observation per policy.
• Support searches for alcohol, drugs, contraband within the facility.
• Enforce house rules and protocols for clients.
• Distribute sorted client mail.
• Regular security and wellness checks during the shift.
• Assist clinical staff with UA and Breathalyzer tests.
• Assist in emergency disaster responses and drills.
• Respond to unusual incidents and notify required staff.
• Respond to calls for assistance from other departments.
• Assist in admissions and exits of clients.
• Other related duties as required.

Skills

Integrity

Organizational skills

Bilingual in Spanish

Ability to work with diverse pop.

Trauma-informed environment

Education

High school diploma or equivalent

First Aid and CPR certification

Tuberculosis clearance

Tools

Microsoft Office

Job description

The Salvation Army USA Western Territory in San Francisco is seeking a Program Assistant to help create a safe, supportive environment for clients and to document daily activities and administrative tasks that sustain the program.

The role emphasizes safety, incident reporting, medication observation, client admissions/exits, and collaboration with clinical staff. Strong organizational skills and the ability to work with a diverse population are essential; bilingual Spanish is preferred.