Program Operations & Support Specialist

DC Department of Human Resources; Washington (District of Columbia); On-site; USD 70,000 - 90,000; Full time

Job summary

District of Columbia Department of Human Services (DHS) – Family Services Administration, Permanent Housing Division seeks a program and administrative professional. The role analyzes program needs, reviews SOPs, researches issues and recommends administrative strategies to improve operations.

Responsibilities include evaluating procedures, ensuring efficiency, planning day‑to‑day operations, maintaining records, and briefing the supervisor on workload and confidential matters.

Qualifications

• Specialized experience is experience that equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position, and that is typically in or related to the position to be filled. To be creditable, at least one (1) year of specialized experience must have been equivalent to the next lower grade level in the normal line of progression.

Responsibilities

• This candidate will evaluate procedures to improve operational efficiency and makes informed recommendations to improve program services. Reviews existing rules and regulations relative to the assigned office and recommends changes necessary for consistency and accuracy. Assists in improving effectiveness in meeting schedules, deadlines, priorities, and production goals. Reviews procedures, and devises means of improving, consolidating and/or standardizing administrative forms and procedures. Assists in planning and reviewing the day‑to‑day operation of the assigned division and informs the supervisor of the division workload, special activities, and any pending problems. Provides immediate and continuing support by briefing the supervisor on a variety of confidential matters pertaining to administrative operations, recommending courses of action, and keeping the supervisor informed of activities. Maintains established databases and/or tracking systems, ensuring efficiency in tracking,

Job description

District of Columbia Department of Human Services (DHS) – Family Services Administration, Permanent Housing Division seeks a program and administrative professional. The role analyzes program needs, reviews SOPs, researches issues and recommends administrative strategies to improve operations.

Responsibilities include evaluating procedures, ensuring efficiency, planning day‑to‑day operations, maintaining records, and briefing the supervisor on workload and confidential matters.