Program Support Specialist

DC Department of Human Resources; Washington (District of Columbia); On-site; USD 70,000 - 90,000; Full time

Job summary

District of Columbia Department of Human Services (DHS) – Family Services Administration, Permanent Housing Division seeks a program and administrative professional. The role analyzes program needs, reviews SOPs, researches issues and recommends administrative strategies to improve operations.

Responsibilities include evaluating procedures, ensuring efficiency, planning day‑to‑day operations, maintaining records, and briefing the supervisor on workload and confidential matters.

Qualifications

• Specialized experience is experience that equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position, and that is typically in or related to the position to be filled. To be creditable, at least one (1) year of specialized experience must have been equivalent to the next lower grade level in the normal line of progression.

Responsibilities

• This candidate will evaluate procedures to improve operational efficiency and makes informed recommendations to improve program services. Reviews existing rules and regulations relative to the assigned office and recommends changes necessary for consistency and accuracy. Assists in improving effectiveness in meeting schedules, deadlines, priorities, and production goals. Reviews procedures, and devises means of improving, consolidating and/or standardizing administrative forms and procedures. Assists in planning and reviewing the day‑to‑day operation of the assigned division and informs the supervisor of the division workload, special activities, and any pending problems. Provides immediate and continuing support by briefing the supervisor on a variety of confidential matters pertaining to administrative operations, recommending courses of action, and keeping the supervisor informed of activities. Maintains established databases and/or tracking systems, ensuring efficiency in tracking,

Job description

Job Summary

This position is in the Family Services Administration, within the Permanent Housing Division. The primary responsibility for performing programmatic and administrative work is supportive of the day‐time program operating activities and/or services. The work involves identifying and analyzing the needs of the program(s); evaluating current standard operating procedures (SOP); researching program issues, concerns and complaints; and recommending administrative strategies or changes. The assignments are average and repetitive in nature and are complicated by the requirement to determine the effect of problems encountered and propose management solutions and recommendations from among several viable alternatives.

This position is in the Family Services Administration, within the Permanent Housing Division. The primary responsibility for performing programmatic and administrative work is supportive of the day‐time program operating activities and/or services. The work involves identifying and analyzing the needs of the program(s); evaluating current standard operating procedures (SOP); researching program issues, concerns and complaints; and recommending administrative strategies or changes. The assignments are average and repetitive in nature and are complicated by the requirement to determine the effect of problems encountered and propose management solutions and recommendations from among several viable alternatives.

About DHS

The mission of the District of Columbia Department of Human Services (DHS) is to provide meaningful and equitable services, supports, and access to resources for District residents to realize their goals. Our approach to preventing homelessness and supporting individuals and/or families experiencing homelessness is focused both on systems‑level reforms and on the quality of the programs and supports within that system. These efforts include creating economic opportunity, making our neighborhoods safer, and providing more effective and efficient government services.

Duties And Responsibilities

This candidate will evaluate procedures to improve operational efficiency and makes informed recommendations to improve program services. Reviews existing rules and regulations relative to the assigned office and recommends changes necessary for consistency and accuracy. Assists in improving effectiveness in meeting schedules, deadlines, priorities, and production goals. Reviews procedures, and devises means of improving, consolidating and/or standardizing administrative forms and procedures. Assists in planning and reviewing the day‑to‑day operation of the assigned division and informs the supervisor of the division workload, special activities, and any pending problems. Provides immediate and continuing support by briefing the supervisor on a variety of confidential matters pertaining to administrative operations, recommending courses of action, and keeping the supervisor informed of activities. Maintains established databases and/or tracking systems, ensuring efficiency in tracking, filing and retrieval of official records, documents related to agency programs.

Qualifications And Education

Specialized Experience: Specialized experience is experience that equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position, and that is typically in or related to the position to be filled. To be creditable, at least one (1) year of specialized experience must have been equivalent to the next lower grade level in the normal line of progression.

Licenses and Certifications

None

Working Conditions /Environment

The work is primarily performed in the normal office setting.

Other Significant Facts

Tour of Duty: Monday - Friday; 8:30am - 5:00pm

Pay Plan, Series and Grade: CS-0301-11

Promotional Potential: None

Collective Bargaining Unit: This position is in a collective bargaining unit represented by AFSCME 2401 and union dues may be collected.

Position Designation: This position has been designated as Security Sensitive therefore the incumbent of this position will be subject to enhanced suitability screening pursuant to Chapter 4 of DC Personnel Regulations, Suitability and as such, incumbents of this position shall be subject to criminal background checks, background investigations, and mandatory drug and alcohol testing, as applicable.

Emergency Designation

This position has been designated as Emergency. Employees occupying positions designated as Emergency are required to:

• Provide advice, recommendations, and/or specific functional support necessary for the continuity of operations during a declared emergency.
• Remain at their duty station, or alternate work location (approved by their supervisor), if activated, when a situation or condition occurs and results in early dismissal for nonessential/non-emergency employees.
• Report to their duty station, when activated, on time and as scheduled when a situation or condition occurs during non-work hours, and results in the late arrival or closing of District government offices for non-essential/non-emergency employees.
• Telework during a declared emergency, instead of remaining or reporting to his or her duty station, if directed by the agency head (or designee), supervisor or manager.

Residency Preference

When claiming residency preference, you are required, and must agree in writing, to maintain bona fide District residency for a period of seven (7) consecutive years from the effective date of employment. You will be required to present documents (proofs) to show District residency and failure to maintain bona-fide District residency for the seven-year (7-year) period will result in forfeiture of employment.

EEO Statement

The District of Columbia Government does not discriminate or retaliate in employment on the basis of race, color, religion, sex, pregnancy, gender identity and expression, national origin, family responsibilities, political affiliation, sexual orientation, marital status, homeless status, disability, genetic information, age, membership in an employee organization, participation in a legally protected activity, parental status, matriculation, personal appearance, credit information, status as a victim or family member of a victim of domestic violence, sexual offense, or stalking, military service, or other non‑merit factor.