Program Manager

DC Government; Washington (District of Columbia); On-site; USD 90,000 - 120,000; Full time

Job summary

DC Government, Department of Human Services, Family Services Administration Operations Division, seeks a Program Manager to lead contract management and oversight of human care agreements. This role ensures compliance with procurement laws, develops policy, and supervises contract staff across the division.

The incumbent will coordinate planning bodies, manage MOUs, and serve as the primary liaison for contract review processes and issue resolution, while advancing the department's mission to

Qualifications

• Specialized experience showing ability to supervise contract programs and administration.
• Experience ensuring compliance with procurement laws and contract terms.
• Ability to develop and document agency policies, procedures, and reporting methods.
• Experience implementing tracking systems for effective contracting activity.
• Ability to supervise and train contract staff and coordinate with planning bodies.
• Experience serving as liaison for contract review panels, scoring, and issue resolution.

Responsibilities

• Plan, organize, and supervise program operations to meet agency goals.
• Develop and manage the contract and human care agreement portfolios; coordinate MOUs.
• Direct preparation and analysis of monthly and annual reports; monitor performance metrics.

Skills

Contract management

Leadership

Policy development

Compliance

Training

Grant management

Job description

This position is located in the DC Department of Human Services (DHS) within the Family Services Administration Operations Division (FSA-Ops) and is under the direction of the Deputy Administrator for FSA Operations. The mission of the DHS is to provide meaningful and equitable services, supports, and access to resources for District residents to realize their goals. The Program Manager will provide contract management oversite and leadership within the Division.

The incumbent in this role is responsible for supervising, planning, administering, implementing, and monitoring contracts and human care agreements; as well as ensuring compliance with all terms and objectives in alignment with District procurement laws. The Incumbent is responsible for developing and documenting agency policies, procedures, recordkeeping and reporting methods; implementing tracking systems to ensure effective administration of contracting activity within FSA; along with supervising and training contract specialist staff located in the Operations Division. The position oversees the full contract and human care agreement planning process, including coordination with required planning bodies and management of portfolios such as inter‑agency MOUs. It serves as FSA’s primary liaison for contract proposal review panels, scoring processes, and issue resolution.

About DHS

Our approach to preventing homelessness and supporting individuals and/or families experiencing homelessness is focused both on systems-level reforms and on the quality of the programs and supports within that system. These efforts include creating economic opportunity, making our neighborhoods safer, and providing more effective and efficient government services. The Family Services Administration (FSA) helps individuals and families experiencing homelessness, people with low income, adults at-risk for abuse or neglect, teenage parents, families experiencing challenging times and refugees to become stable and fully self-sufficient through an array of social services, assessments and case-management and crisis-intervention.

Duties and Responsibilities

Plans, organizes, and supervises the operation of a program(s) and its activities in accordance with the mission and goals of an agency; develops new programs to support the strategic direction of the agency; advises and consults with administration/division managers; meets with appropriate staff to identify and resolve problems or conflicts; makes or recommends final decisions regarding policy, operations, and administrative procedures of the program. Establishes and manages long- and short-term program goals; develops, analyzes, and evaluates new or modified program/management policies, regulations, goals, or objectives. Develops, implements, and maintains procedures, administrative monitoring practices and controls in order to obtain smooth and effective operation of a program(s); coordinates work activities of the program to prevent delays in required actions or to improve programs or services; assists in the identification, development, and implementation of departmental goals, objectives, policies, and priorities; assists in the determination of resource allocation and levels of service according to established policies; plans and writes grant applications and manages grant-funded projects. Receives and analyzes program reports; directs the preparation of monthly and annual reports; directs the gathering and analysis of information and reports necessary to document and evaluate processes.

Qualifications and Education

Specialized experience is experience that equipped the applicant with the particular knowledge, skills and abilities to successfully perform the duties of the position, and that is typically in or related to the work of the position to be filled. To be creditable,one (1) year of specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression.

Licenses and Certifications

None

Working Conditions/Environment

The work is performed in a typical office setting

Other Significant Factors

Tour of Duty: Monday-Friday, 8:15 a.m. - 4:45 p.m.

Pay, Plan, Series & Grade:MS-0340-13

Promotion Potential: None

Collective Bargaining Unit:This position is not covered under a collective bargaining agreement.

Duration of Appointment: Management Supervisory Service (MSS) - At-Will

MSS At-Will Statement: Positions in theManagement Supervisory Service (MSS) serve at the pleasure of the appointing authority and may be terminated at any time with or without cause.

Emergency Designation

• Provide advice, recommendations, and/or specific functional support necessary for the continuity of operations during a declared emergency.
• Remain at their duty station, or alternate work location (approved by their supervisor), if activated, when a situation or condition occurs and results in early dismissal for nonessential/non-emergency employees.
• Report to their duty station, when activated, on time and as scheduled when a situation or condition occurs during non-work hours, and results in the late arrival or closing of District government offices for non-essential/non-emergency employees.
• Telework during a declared emergency, instead of remaining or reporting to his or her duty station, if directed by the agency head (or designee), supervisor or manager.
• Carry or wear their official District government ID card during the period of the declared emergency, if not teleworking

Position Designation

This position has been deemed Security Sensitive under the guideline of the DC Personnel Manual. Incumbents of this position are subject to enhanced suitability screening pursuant to Chapter 4 of DC personnel regulations. Accordingly, incumbents must successfully pass a criminal background and consumer credit check as a condition of employment and will be subject to periodic criminal background checks for the duration of their tenure.

Residency Preference

When claiming residency preference, you are required, and must agree in writing, to maintain bona fide District residency for a period of seven (7) consecutive years from the effective date of employment. You will be required to present documents (proofs) to show District residency and failure to maintain bona-fide District residency for the seven-year (7-year) period will result in forfeiture of employment.

Residency Requirement

If the position you are applying for is in the Career, Management Supervisory, or Educational Service at an annual salary of one hundred fifty thousand dollars ($150,000) or more, you must establish residency in the District of Columbia within one hundred eighty (180) days of the effective date of the appointment and continue to maintain residency within the District of Columbia throughout the duration of the appointment.

EEO Statement

The District of Columbia Government does not discriminate or retaliate in employment on the basis of race, color, religion, sex, pregnancy, gender identity and expression, national origin, family responsibilities, political affiliation, sexual orientation, marital status, homeless status, disability, genetic information, age, membership in an employee organization, participation in a legally protected activity, parental status, matriculation, personal appearance, credit information, status as a victim or family member of a victim of domestic violence, sexual offense, or stalking, military service, or other non-merit factor.