Program Manager

DC Department of Human Resources; Washington (District of Columbia); On-site; USD 90,000 - 120,000; Full time

Job summary

The Department of Human Services (DHS) through its Family Services Administration seeks a skilled Program Manager to enhance the effectiveness of the FSA Families Division. The role oversees the Career Map program, coordinates contract providers, and supports FRSP providers to ensure service continuity.

The Program Manager will develop programs, policies and procedures aligned with DC laws and mandates, monitor delivery, prepare reports, and liaise with community partners to improve outcomes for

Qualifications

• Specialized experience is experience which is in or directly related to the line of work of the position and has equipped the applicants with the particular knowledge, skills and abilities to successfully perform the duties of the position.
• To be creditable, one (1) year of specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression.

Responsibilities

• Manage, plan, organize, and supervise the operation of a program and its activities.
• Develop new programs to support the agency's strategic direction; advise managers and meet with staff to identify and resolve problems.
• Establish and manage long- and short-term program goals; develop policies, regulations, and objectives.

Job description

Job Summary

The Department of Human Services (DHS), through its Family Services Administration (FSA), seeks a skilled Program Manager to enhance the effectiveness of the FSA Families Division. FSA provides tailored protective, intervention, and social services to vulnerable adults and families, aiming for risk reduction and self-sufficiency. The role of the Program Manager has the overall management, direction and coordination of the Career Map program, as well as, the coordination of Contract Providers, FSA/OAS, OD/OCP in providing quality services to families in the program. The incumbent is also directly responsible for monitoring program delivery, tracking and providing technical assistance for FRSP Providers to ensure continuity and quality of services. Additionally, the Program Manager will develop program, policies and procedures, assuring that practices align with District laws and mandates with a high quality of services for families.

About DHS

The mission of the District of Columbia Department of Human Services (DHS) is to provide meaningful and equitable services, supports, and access to resources for District residents to realize their goals. Our approach to preventing homelessness and supporting individuals and/or families experiencing homelessness is focused both on systems-level reforms and on the quality of the programs and supports within that system. These efforts include creating economic opportunity, making our neighborhoods safer, and providing more effective and efficient government services.

Duties And Responsibilities

The incumbent in this position will be responsible for managing, planning, organizing, and supervising the operation of a program(s) and its activities in accordance with the mission and goals of an agency; develops new programs to support the strategic direction of the agency; advises and consults with administration/division managers; meets with appropriate staff to identify and resolve problems or conflicts; makes or recommends final decisions regarding policy, operations, and administrative procedures of the program. Establishes and manages long- and short-term program goals; develops, analyzes, and evaluates new or modified program/management policies, regulations, goals, or objectives. Develops, implements and maintains complex procedures, administrative monitoring practices and controls in order to obtain smooth and effective operation of a program(s); coordinates work activities of the program to prevent delays in required actions or to improve programs or services; identifies, develops and implements departmental goals, objectives, policies, and priorities; determines resource allocation and levels of service according to established policies; plans and writes grant applications and manages grant-funded projects. Develops and analyzes program reports; directs the preparation of monthly and annual reports; directs the gathering and analysis of information and reports necessary to document and evaluate processes. Serves as a liaison between the agency and/or division, community agencies, citizen groups, developers, property managers, committees and commissions, federal, state and local agencies, authorities and task forces concerning agency program needs, new programs, policies and procedures and to facilitate progress on specific projects.

Qualifications And Education

Specialized experience is experience which is in or directly related to the line of work of the position and has equipped the applicants with the particular knowledge, skills and abilities to successfully perform the duties of the position. To be creditable, one (1) year of specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression.

Licenses and Certifications

None

Working Conditions/Environment

The work is performed in a typical office setting

Other Significant Factors

• Tour of Duty: Monday-Friday, 8:15 a.m. - 4:45 p.m.
• Pay, Plan, Series & Grade: MS-0340-14
• Promotion Potential: None
• Duration of Appointment: Management Supervisory Service (MSS) - At-Will
• MSS At-Will Statement: Positions in the Management Supervisory Service (MSS) serve at the pleasure of the appointing authority and may be terminated at any time with or without cause.
• Collective Bargaining Unit: This position is not covered under a collective bargaining agreement.
• Position Designation: The incumbent of this position will be subject to enhanced suitability screening pursuant to Chapter 4 DC Personnel Manual regulations, Suitability-Security.
• Emergency Designation: This position has been designated as Emergency pursuant to Chapter 12 of DC Personnel Regulations.
• Residency Preference: When claiming residency preference, you are required and must agree in writing to maintain bona fide District residency for a period of seven (7) consecutive years from the effective date of employment. You will be required to present documents (proofs) to show District residency and failure to maintain bona fide Districts residency for the seven-year (7 year) period will result in forfeiture of employment.
• Residency Requirement: If the position you are applying for is in the Career, Management Supervisory, or Educational Service at an annual salary of one hundred fifty thousand dollars ($150,000) or more, you must establish residency in the District of Columbia within one hundred eighty (180) days of the effective date of the appointment and continue to maintain residency within the District of Columbia throughout the duration of the appointment.
• EEO Statement: The District of Columbia Government does not discriminate or retaliate in employment on the basis of race, color, religion, sex, pregnancy, gender identity and expression, national origin, family responsibilities, political affiliation, sexual orientation, marital status, homeless status, disability, genetic information, age, membership in an employee organization, participation in a legally protected activity, parental status, matriculation, personal appearance, credit information, status as a victim or family member of a victim of domestic violence, sexual offense, or stalking, military service, or other non-merit factor.